The Process Manager owns the full lifecycle of Global Procurement processes, ensuring they are clearly defined, applied consistently, and aligned with policy, systems, and operational requirements. Core focus areas include:

• Leading audit and compliance activities, coordinating with internal audit teams and ensuring robust controls.
• Governing the Non Budgeted Items Policy while maintaining timeliness and adherence.
• Leveraging AI-enabled tools and digital ways of working to drive efficient, scalable, and audit-ready operations.

You report to the Change Management & Process Senior Manager, collaborating with cross-functional stakeholders to support change, content, and engagement activities. This includes:

• Translating process and governance requirements into clear communications, practical guidance, and targeted training to drive adoption and compliance.

Key Accountabilities

Process

• Lead change governance, owning the end-to-end process for reviewing, approving, and implementing approved updates in a structured way.
• Own and maintain all process documentation (e.g., processes, SOPs, guidance), ensuring they remain accurate and aligned with operations.
• Take a holistic view of impact assessments on divisions like technology, data, controls, policy, and dependencies.
• Design evolving processes in partnership with Technology, Data, Category Teams to enhance efficiency and usability.
• Support sourcing and category strategy improvements while integrating with the Global Procurement model.
• Offer guidance on processes, addressing process questions and ensuring best-practice adherence.
• Promote collaboration on process changes in cross-functional transformation initiatives.
• Maintain knowledge assets (documentation, templates, training materials) and push for continuous improvement.

Governance and Compliance

• Prepare and organize documents for Global Procurement audits and policy reviews.
• Coordinate compliance-readiness with internal audit teams, ensuring timely submissions.
• Gather thorough, audit-ready documentation (e.g., records, controls) for evaluations.
• Manage day-to-day operations of the Non-Budgeted Items Policy and cop Aus changes through change management.
• Ensure consistent policy alignment with processes and controls.

Stakeholder Engagement and Communication

• Foster strong relationships across teams: Global Procurement, internal business teams, member firms, and suppliers.
• Tailor communications to operational needs vs leadership expectations.
• Facilitate workshops, reviews, and discussions on process designs and improvements.
• Evaluate impacts of proposed changes and highlight risks early to mitigate disruptions.
• Develop clear and accessible training materials using AI tools.

Content Management

• Review Global Procurement SharePoint sites and documentation for clarity, relevance, and findability.
• Identify gaps, duplicates, or outdated content, offering suggestions to improve usability.
• Collaborate with subject-matter experts to confirm accuracy and relevance of process documents.
• Work with the GP Infrastructure Team to update SharePoint and related systems.
• Ensure consistent documentation standards across policies and processes.

Experience, Knowledge, and Qualification

Education

• Bachelor’s degree or equivalent in Business Administration, Supply Chain, Procurement, Operations, Risk, or related disciplines.
• Lean Six Sigma (Green Belt or Black Belt), Process Excellence, or Continuous Improvement certification.
• Change Management certification (e.g., Prosci, APMG).
• Proficiency in procurement platforms (e.g., Coupa, Ariba, SAP SRM, ServiceNow S2P).
• Certifications in Audit, Risk, or Compliance (e.g., CISA, CIA, CRISC) advantageously supplement requirements.

Experience

• Significant background in process documentation, process management, compliance, Procurement, or business operations.
• Demonstrated success in designing, simplifying, and governing end-to-end processes (collaborating with swimlane diagrams).
• Experience leading process improvement in complex evolving environments.
• Strong understanding of audit, risk, and governance requirements with documented history of compliant operations and timely audit contributions.
• Experience with content or knowledge management platforms (e.g., SharePoint).
• Exceptional stakeholder management with the ability to influence senior leaders without formal authority.
• Ability to lead process and governance change initiatives with seamless operational integration.
• Practical application of AI and automation tools for process improvements.

Skills & Capabilities

• Exceptional written and verbal communication skills to simplify complexity.
• Capacity to interpret high-level direction into structured deliverables.
• Rigorous organization and coordination abilities under pressure.
• Proven resilience with multiple priorities in fast-paced environments.
• Fastidious attention to detail with unwavering logic organization.

Ways of Working

• Flexible and outcome-driven approach, adaptable to challenges across time zones.
• Productivity focus prioritizing operational excellence and continuous improvement.
• Utilizes AI and automation to streamline processes, curbing manual effort for consistent, dexterous outcomes.

Work Arrangements

KPMG International champions agile/flexible working, supporting personal and professional balance. Discuss diverse arrangements if flexible options may align with your needs.

Inclusion & Diversity Commitment

KPMG International champions inclusion and diversity, committed to:

• Recruiting the widest talent pool for sustained impact.
• Removing barriers for full-potential realisation.
• Promoting an inclusive environment where everyone contributes their authentic self.

Accessibility Considerations

If you are a candidate with accessibility needs, please discuss reasonable adjustments early in the application process.

Key: Apply with awareness of benefits but retain full clarity of applicable obligations and responsibilities.