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Product Analyst
Product Analyst – SumUp Consumer
About the Role
SumUp is best known for helping small businesses get paid—our Consumer tribe builds the other half of that story with SumUp Consumer, a wallet app that lets everyday consumers pay merchants on a tap, send money to friends, track spending, and earn loyalty rewards.
As our product scale accelerates, so does the need for sharp, reliable insights into consumer behaviour. As the Product Analyst, you’ll sit at the intersection of data and product, collaborating closely with Product Managers, Designers, Engineers, and the Analytics Engineering team to:
- Understand customer journeys
- Shape product strategy
- Measure what matters
This role is for you if you’re driven by meaningful analytic work, enjoy translating complexity into clarity, and want your insights to directly influence product decisions.
Responsibilities
- Conduct funnel, cohort, segmentation, and behavioural analysis to identify opportunities and drive product improvements
- Support Product Managers in understanding customer journeys, engagement, conversion, and retention, informing strategy and priorities
- Perform exploratory analysis to answer product/business questions, delivering clear, actionable recommendations
- Define, monitor, and communicate SumUp Consumer KPIs (activation, engagement, retention) and assess product change impact
- Design, execute, and analyse A/B tests and experiments, fostering an experiment-driven culture
- Build and maintain dashboards and reports, proactively surfacing trends before they’re requested
- Partner with Analytics Engineering to ensure KPI accuracy, scalable product instrumentation, and trusted data logic
- Explore AI and machine learning techniques (including LLM-assisted analysis) to enhance insight generation
- Collaborate with Product, Design, Engineering, and Data teams to ensure decisions are grounded in robust analysis
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Requirements & Qualifications
Must-Have Skills & Experience
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Strong SQL expertise: Ability to query, analyse, and validate data in a cloud warehouse (Snowflake, BigQuery or equivalent)
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Product analytics experience: Hands-on knowledge of funnel analysis, cohort analysis, and segmentation
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A/B testing background: Proven experience with designing, executing, and analysing product experiments, with a deeper understanding of statistics
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Data visualisation proficiency: Skilled in tools like Looker, Tableau, or Power BI, with a portfolio demonstrating actionable dashboards
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Communication & storytelling: Ability to translate complex data into clear, impactful insights for technical and non-technical audiences
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Self-starter mentality: Curious about how AI and advanced analytics can revolutionise product measurement and experimentation
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Stakeholder management: Comfortable juggling multiple priorities and proactively communicating findings
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Right to work in the UK: This role does not support visa sponsorship
Why Join SumUp?
Empower Your Growth
🌎 Global team culture: Collaborate in our London Bridge HQ—where historic charm meets modern innovation 🛡 Diversity & inclusion: A workplace that values, respects, and celebrates differences 💼 Own a stake: Enrol in our Virtual Stock Option program to share in SumUp’s success 📚 Career development: Dedicated LG&D budget for training, certifications, or conferences 🏥 Wellbeing benefits: Private health, optical, dental, and more 🚗 Enhanced commute: Salary-sacrifice commuter benefits via Gogeta 💰 Financial security**: Retirement savings match (5% contributed → 7% matched) 🌴 Work-life balance: 28 days paid leave + generous time off policies 🌊 Sabbaticals: Starting recognition with a 1-month sabbatical after 3 years 🔗 Referral rewards: Earn extra perks by guiding talented professionals to SumUp 💼 Life insurance: Up to 2x salary coverage via MetLife
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About SumUp
"We empower people to do more that matters."
SumUp’s mission is powerful: helping small businesses thrive globally through simple, accessible financial tools. With over 4 million businesses across 37 markets trusting us—we believe in a diverse, inclusive culture that fosters growth.
Our 3,000+ multinational team embodies collaboration, innovation, and belonging, shaped by core values of transparency, courage, and accountability.
We are an Equal Opportunity employer, leveraging diversity to innovate further.
Ready to make an impact? Apply now—your unique perspective is wanted here!
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