JPMorgan Chase & Co.
Product Associate - Pensions
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Product Associate - Pensions | JPM PI UK
Role overview
JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day-to-day operations of our existing pensions proposition. You’ll work with engineering, design, content, operations, risk/compliance and external platform partners to deliver improvements to the end-to-end customer experience, reduce frictions and failure demand, and strengthen operational performance. This is a hands-on individual contributor role based in London (5 days per week in office).
What you will do (key responsibilities)
- Own roadmap for pensions business: Identify customer pain points, prioritise fixes and enhancements, and drive measurable improvements across journeys (e.g., onboarding, contributions, transfers, retirement flows, servicing).
- Incident/issue ownership and closure: Act as product owner for customer incidents and defects—triage, size impact, agree priority, coordinate delivery, and validate outcomes to ensure timely, high-quality closure.
- Jira ticket management: Create and manage Jira tickets end-to-end (stories, bugs, spikes), ensuring high-quality problem statements, clear acceptance criteria, appropriate prioritisation, and accurate status tracking; run backlog refinement and keep boards clean, actionable, and aligned to agreed SLAs.
- Root cause and prevention: Partner with engineering, operations and vendors to identify root causes, prevent recurrence, and reduce incident volume through permanent fixes and control improvements.
- Corrections / governance forum reporting: Prepare and present updates into corrections forums and relevant governance—summarising incident themes, remediation plans, delivery status, customer impact, and outstanding risks/decisions.
- Stakeholder visibility and management reporting: Provide regular, structured reporting to management and cross-functional stakeholders (Product, Ops, Engineering, Risk/Compliance, Customer Support) on product performance, incidents, backlog health, SLAs, and key dependencies.
- Prioritisation and backlog management: Maintain the backlog, balancing customer impact, regulatory risk, operational stability, and engineering capacity; ensure clear definitions of done, acceptance criteria, and release readiness.
- Cross-functional coordination: Be the connective tissue between pensions business stakeholders, customer support, operations, engineering, and platform partners—ensuring fast clarity on requirements, ownership, and timelines.
- Continuous improvement in ways of working: Improve triage processes, incident taxonomy, comms templates, and metrics so the BAU engine runs predictably and transparently.
- Regulatory and governance alignment: Ensure BAU changes, fixes, and customer communications align with financial services governance and regulatory expectations.
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Required qualifications, capabilities, and skills
- BAU product management experience: Demonstrated experience running a product area’s day-to-day health—incident/defect ownership, prioritising fixes, and driving continuous CX improvements.
- Strong Jira discipline: Comfortable working in Jira daily; able to maintain a high-quality backlog (well-formed tickets, good hygiene, clear prioritisation, effective refinement) and drive throughput without losing clarity or auditability.
- Ownership and execution: Ability to drive issues to closure across multiple teams, remove ambiguity, and keep work moving with clear next steps and accountable owners.
- Customer-first problem solving: Strong analytical skills to quantify impact (volume, severity, customer harm/friction), prioritise effectively, and validate that fixes improve outcomes.
- Stakeholder communications: Comfortable creating crisp updates for senior audiences and forums; able to explain trade-offs, risk, and progress clearly.
- Technical fluency: Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level, understand APIs and integrations, and translate findings into product requirements.
- Education: Bachelor’s degree (or equivalent practical experience).
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Preferred qualifications, capabilities, and skills
- Domain experience: Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
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