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At ZAVA, we're on a mission to make healthcare accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., we've delivered over 14 million consultations across the UK, Germany, France, Spain and Ireland, and we're just getting started.
If you're a designer who wants your work to genuinely improve how people access care, this is your next role!
The role
We're looking for a Product Design Lead who wants to stay close to the work. This is a player-coach role: part of your time will be spent designing, leading discovery, prototyping and pushing craft on our most important product areas - and part of it coaching a small squad of designers. It's a genuine mix of doing and leading.
You'll be a hands-on contributor to the user experience across customer touchpoints and internal tools at ZAVA, spanning multiple countries and partners. With a deep understanding of our doctors' and patients' needs and contexts, you'll get into the detail yourself; designing flows, prototyping and testing, while helping your squad do the same. Your craft and hands-on approach will help promote a user-centric mindset throughout the organisation.
What You'll Be Doing
- Design end-to-end on the product areas you own — from discovery and prototyping through to shipped, polished experiences. This is genuine, hands-on craft work, not just direction-setting.
- Coach a small squad of designers, giving hands-on feedback, unblocking their work and helping them grow — day-to-day support rather than a heavy people-management process.
- Champion a patient-centred approach, making sure research and user insight inform decision-making and that we're solving the right problems in the right way.
- Collaborate closely with Product, Technology, Clinical, Commercial and Operations teams, building alignment and ensuring design solutions work for both patients and internal teams.
- Balance craft and team health, keeping both your own work and your squad's output high quality, and speaking up early if the split between designing and coaching needs to shift.
- Create concepts yourself: prototypes and final designs at the appropriate level of fidelity, setting the quality bar the rest of the squad can follow.
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What You'll Bring
- 7+ years’ experience in product design, with a strong focus on UX, discovery and hands-on craft within cross-functional teams.
- A high personal bar for UX and UI craft, with end-to-end ownership from discovery to delivery.
- Experience coaching, mentoring and developing designers and researchers.
- Strong communication and stakeholder skills - you can represent design and influence decisions without needing to escalate.
- Comfort working in fast-paced, ambiguous environments, balancing your own hands-on design work with supporting your squad.
- Experience designing for complex or regulated domains, with an understanding of accessibility, data privacy and clinical workflows.
Nice To Have, But Not At All Essential
- Experience in digital healthcare
- Direct-to-consumer / B2C technology, eCommerce
Why ZAVA
We're a team of doctors, engineers, pharmacists, marketers, product managers, designers and operations specialists, all working together to make healthcare fit around people's lives, not the other way around. You'll help shape the future of patient and doctor experience at a company that's scaling fast, backed by Hims & Hers, with real ambition to become a global leader in digital healthcare.
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Benefits, From The Day You Join
- 33 days annual leave pro-rata (inclusive of public and bank holidays)
- Your birthday off
- Health & Personal Leave
- Free access to Wellness Cloud - advice, counselling and corporate discounts
- Healthcare cashback plan through SimplyHealth
- 20% off ZAVA products & services for you, your friends and your family
- Remote, hybrid and flexible working (role dependent)
- MacBook Pro & equipment provided
- Flexible bank holidays - take the ones that matter most to you
- Medical Indemnity Insurance (role dependent)
And even more once you're through probation
- £500 training budget per year
- Vitality Private Health Insurance, plus Vitality discounts & Headspace membership
- Workplace Nursery Salary Sacrifice Scheme
- Pension Salary Sacrifice Scheme
- Holiday entitlement that increases with tenure
- A company sabbatical after 2 years
- The opportunity to work from overseas for up to 2 months each year
- Gift vouchers after 3, 5 and 10 years of service
- Season ticket loan
- Cycle to work scheme
Ready to lead design at ZAVA?
If you're excited by the idea of staying hands-on while helping a talented squad do their best work, we'd love to hear from you. Apply now and help us build healthcare experiences that truly work for patients and doctors alike.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments available on request.
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