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Job reference 341211
Product Designer
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon
Product Designer
At Royal Mail, we're transforming the way millions of customers interact with our products and services. As we continue our journey towards becoming a more customer-centred, product-led organisation, we're building a modern digital design capability that puts user needs at the heart of everything we create.
We're looking for a Product Designer to join our growing Design Centre of Excellence and play a key role in designing intuitive, accessible and engaging digital experiences across our web and mobile products.
This is an exciting opportunity for a hands-on designer who enjoys solving complex problems, collaborating with cross-functional teams, and helping to build design maturity in an organisation undergoing significant digital transformation.
What You'll Be Doing
As a Product Designer, you'll work closely with Product Managers, Engineers, Analysts, and Service Designers to create outstanding digital experiences from concept through to delivery.
You'll:
- Design end-to-end customer journeys and product experiences across web and mobile platforms.
- Translate customer insights, business needs, and user feedback into intuitive, accessible solutions.
- Create user flows, wireframes, prototypes, and high-fidelity UI designs.
- Conduct and support user research activities, including customer interviews and usability testing.
- Collaborate with delivery teams to ensure designs are implemented effectively and iterated based on learning and feedback.
- Apply and contribute to design systems, patterns, and reusable components to drive consistency.
- Partner with Service Design and Analytics teams to ensure decisions are informed by customer needs, service understanding, and data-driven insight.
- Champion great design practices and help raise product design maturity across teams.
- Contribute to the growth of Royal Mail's Design Centre of Excellence through continuous learning and knowledge sharing.
What We're Looking For
We are interested in talented Product Designers who combine strong UX thinking with excellent visual design skills and enjoy working in agile, product-focused environments.
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You'll bring:
- Experience working as a Product Designer, UX Designer, or UX/UI Designer within digital product teams.
- Strong expertise across user experience, interaction design, and user interface design.
- Experience designing for both web and mobile applications.
- Confidence communicating ideas through sketches, wireframes, prototypes, and design documentation.
- Experience collaborating with Product Managers, Engineers, Researchers, and Analysts.
- A solid understanding of accessibility, usability, and inclusive design principles.
- A pragmatic, delivery-focused mindset with a passion for creating real customer impact.
- An interest in helping organisations build and mature their design capabilities.
Why Join Royal Mail?
This is more than a design role—it's an opportunity to help shape how product design evolves within one of the UK's most recognised brands.
You'll have the chance to:
- Influence digital experiences used by millions of customers.
- Work on meaningful products that support people and businesses across the UK.
- Join an organisation investing heavily in digital transformation and product innovation.
- Collaborate with passionate product, technology, and design professionals.
- Help establish and embed best-in-class product design practices.
- Grow your career while making a visible impact on customer outcomes.
To help us understand your design approach, problem-solving skills, and craft, we ask all applicants to submit a portfolio alongside their application.
Your portfolio can be provided either as:
- A portfolio website or online portfolio link (please include any passwords or access instructions where required), or
- A PDF portfolio document attached to your application.
We are interested in seeing examples of your end-to-end design process, including how you've approached user problems, collaborated with stakeholders, and delivered successful digital product outcomes.
If you're a customer-focused Product Designer who thrives on turning insights into impactful digital experiences and wants to help shape the future of Royal Mail's digital journey, we'd love to hear from you.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave
- Supportive and generous company sick pay
- Funded Dental – As a manager, you are eligible for a level of employer-funded dental insurance*
- Health Assessment – As a manager, you are eligible for an employer-funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays, and your household bills, as well as employer-provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
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Next Steps
The next stage of the selection process will be a face-to-face/virtual interview consisting of competency-based and role-specific questions.
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills, we’d love to hear from you. (delete if essential criteria only)
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family-friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
For more information on Royal Mail Group and our values, please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 30th July 2026
Please note, this advert may close early if the appropriate number of applications has been reached.
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