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About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more — more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
Job Brief
The Customer Strategy area owns the end-to-end creation of in-product messaging, content, and experiences that drive action and help customers unlock the full value of Moneybox — work that has to be creative, engaging, and impactful while feeling like a seamless part of the wider product.
We're looking for a Product Designer to raise the quality bar for interaction, visual design, motion, and product thinking across these high-impact surfaces. This is a high-autonomy role with real ownership — you'll shape the underlying system and guidelines, not just the execution layer — tackling commercially aligned problems that increase clarity, conversion and long-term engagement.
You'll be part of the UI, Systems and Content team, reporting to the Design Lead.
Responsibilities
- Raise the quality bar for interaction, visual design, and product thinking within the Customer Strategy area.
- Partner closely with Product to deliver against commercially aligned briefs with measurable outcomes.
- Turn data and customer feedback into designs that clarify value and drive action.
- Collaborate with Content and Marketing specialists to draft and refine copy that's clear, concise, and on-brand.
- Work closely with Engineering to ship designs with their craft intact.
- Co-own the overall design language, underlying Design System(s), and guidelines.
- Seamlessly integrate the Moneybox brand into the product by collaborating closely with Brand Designers.
- Influence beyond your own area and articulate trade-offs clearly.
- Use AI tools and build workflows to drive efficiency and enhance creativity.
- Deliver experiences across native iOS, Android, and responsive web.
- Build WCAG AA accessibility standards into every decision.
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What This Role Isn’t
- A typical feature-led Product Design role suited to generalists.
- A Brand or Marketing Design role — product expertise is required.
Qualifications
Essential
- 5+ years of experience designing high-quality digital products, with genuine native mobile experience.
- Strong visual craft and systems thinking, plus a solid grasp of accessibility standards.
- A balanced portfolio that demonstrates product expertise, business impact, and customer impact.
- Comfortable navigating ambiguity, evolving priorities, and trade-offs.
- Experienced in using research, behavioural insights, and data to inform decisions where available.
- Strong ownership: you independently seek answers and make decisions when appropriate.
- An iterative approach and growth mindset.
- Clear, confident communication across disciplines and levels.
Nice to Have
- Experience in financial services, banking, payments, or other regulated environments.
- Experience with CMS tools (e.g., Contentful).
- Experience adopting AI within real workflows.
Our Commitment to DE&I
At Moneybox, we promote, support, and celebrate inclusion, diversity, and equity for all, so everyone can bring their full selves to work. We believe diversity drives innovation, and that if our team is representative of our customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants:
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- We encourage applicants to inform us of any adjustments we can make.
- We go the extra mile to ensure all applicants can present their full self and potential.
Working Policy
We have a hybrid policy with 2 days in our London office and 3 days from home. If the role is either hybrid or remote, candidates must be based within the UK.
Visa Sponsorship
At this time, we cannot offer visa sponsorship for this role, and we cannot consider applications from overseas candidates.
Important Notes Before Applying
- Pre-employment checks: If you are offered the role, the offer is conditional on satisfactory outcomes from criminal records and adverse credit checks. As a regulated financial business, an adverse financial history could impact your suitability.
- If shortlisted, some pre-employment tests (including mental/health assessments) might be required.
Privacy & Data Policy
By applying, you acknowledge and agree to Moneybox using your personal data, collected for recruitment-related activities. Here's how your data will be used:
- For evaluation of your application
- For shortlisting/filtering candidates
- Interview processes
- For future relevant opportunities if unsuccessful
We do not share data with unauthorised third parties, but transfers may happen for third parties acting on behalf of Moneybox, where necessary. This includes potential transfers outside the European Economic Area (e.g., US).
We use AI tools for parts of the hiring process, but final decisions remain human-made.
For more information on how we process your data, contact DPO@moneyboxapp.com.
Contact us
- talent@moneybox.com (to apply)
- DPO@moneyboxapp.com (privacy-related inquiries)
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