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Product Development Manager - ServiceNow
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Product Development Manager - ServiceNow
The Role
As a Product Development Manager in our ServiceNow team, you will work on an area such as:
- Core platform
- ITSM module
- ITOM module
You’ll act as a bridge between technical complexity and business value, collaborating closely with business stakeholders and Next Tech to turn technology into a competitive advantage. At NEXT, we encourage growth—offering opportunities to lead a dedicated team in an environment that values proactivity, collaboration, and continuous improvement.
What You’ll Take On
In this role, you will drive end-to-end delivery, ensuring the ServiceNow platform delivers real business value. Your responsibilities include:
- Team management: Guiding a team of developers, administrators, and analysts by:
- Setting clear sprint goals
- Managing resource allocation
- Stakeholder partnership: Serving as the primary liaison and:
- Translating technical bottlenecks into clear business decisions
- Governance: Proactively managing:
- Projects
- Documentation
- Risks to prevent last-minute crises ("fire drills")
What You’ll Bring
To excel in this Product Development Manager position, you should have:
- Project Management experience
- A strong understanding of the ServiceNow platform, with expertise in either:
- ITSM (or ITSM-related functionalities)
- ITOM (or ITOM-related functionalities)
- Core platform development
- The ability to make des komplexen (complex technical matters) sound simple, whether you’re communicating with:
- Developers
- Senior leadership
- A solution-oriented mindset—not just identifying problems, but bringing constructive ideas to the table.
- A resilient, proactive approach to teamwork while maintaining high standards of delivery, especially in busy periods.
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Note: The ServiceNow team is partially based in Sri Lanka, and occasional travel may be required.
About Us
You may know NEXT—but did you know we're a FTSE-100 retail company, employing over 44,000 people across the Next Group:
- Our products include Next, MADE, Lipsy, Gap, and Victoria's Secret** (*availability varies).
- We’re the UK’s second-largest fashion retailer and the market leader for Kidswear.
- We operate over 450 stores, with Next Online serving customers in 80+ countries worldwide.
We’ve gone global—and we’re continuously growing.
About The Team
As an employee, you’ll enjoy exclusive benefits:
- 25% off most Next, MADE, Lipsy, Gap, and Victoria’s Secret products (*eligibility applies).
- Company-wide performance-based bonus
- ShareSave scheme
- On-site Nursery (with an OFSTED-outstanding service)
- 10% off most partner brands; up to 15% off Branded Beauty
- Early VIP access to sale stock
- Discounts at our Staff Shops
- Staff Restaurants offering great food at competitive prices
- Free health and wellbeing services, including:
- Access to a digital GP
- Wellbeing support
- Free on-site parking
- Financial Wellbeing – Track, save, and enhance your financial health
- Apprenticeship opportunities – train on the job while gaining a qualification
- Direct-to-Work Benefits: Discounts on online and in-store purchases, with same-day free collection (from your workplace or a local store)
- Support Networks: Access to diverse employee groups to foster collaboration and celebration
- Wellhub: Discounted flexible gym memberships, plus apps, personal training (PT) sessions, and more.
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Benefits are subject to conditions and may change.
We’re committed to supporting all candidates, including:
- Those requiring workplace adjustments
- Individual needs due to a disability or long-term condition
If you need application or workplace support, please get in touch by:
- Email: headoffice_careers@next.co.uk (mark subject as ‘Workplace Adjustments’)
- Phone: 0116 284 2486 (leave a voicemail)
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