Moon Executive Search
Product Director (Hospitals) Nuffield Health
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Product Director
Moon Executive Search is delighted to be retained partners to Nuffield Health, the UK’s largest healthcare charity, to identify an exceptional Product Director to lead the end-to-end redesign of its private hospital patient journey.
This newly created role will shape the product vision across referral, booking, diagnostics, treatment, and follow-up, ensuring a seamless, commercially optimised experience for self-pay and PMI patients. As part of a world-class leadership team, you will drive consistency, digital innovation, and operational excellence across a 37-hospital estate, helping the organisation deliver outstanding patient care and achieve its strategic growth ambitions.
Reporting to the Chief Commercial Officer, you will own the product roadmap, champion patient and colleague insight, and lead cross-functional delivery across Technology, Clinical, Operations, Data, Commercial, and People teams. With responsibility for key outcomes such as enquiry-to-admission conversion, time-to-treat, NPS, and theatre utilisation, you will play a pivotal role in transforming one of the UK’s most respected healthcare providers.
This is a rare opportunity to deliver large-scale change at national level, building digital tools, improving pathways, and creating a more intuitive, ensuring a high-quality experience for every patient.
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For this role, we are seeking a proven senior Product Owner with demonstrable experience of multi-channel patient or customer journeys in healthcare, private medical, or regulated consumer services. You should bring strong commercial acumen with experience of driving conversion, retention, and LTV. Furthermore, you should offer a deep understanding of CRM, patient communications, and data-driven journey improvement in clinical or healthcare settings, with the ability to lead cross-functional delivery involving technology, clinical, and operational teams.
If you can evidence the following attributes, then contact us for further information:
- The ability to deliver large-scale operational change using the combination of technology, data, colleague engagement.
- The ability to build digital tools for the appropriate parts of the journey.
- The ability to build clear maps around customer engagement, redesigning journeys (where appropriate) to make them easier for customers to navigate.
- The ability to build emotional engagement and a sense of reassurance and care.
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If you are interested in applying for the position, please submit by email your CV or biography together with a short Expression of Interest (EoI), explaining your motivations in applying for the role and any relevant information supporting your application.
Completed applications with CVs and EoI should quote reference MC2764.
To ensure fairness, decisions to shortlist any applicant for initial telephone screening will be based solely on the information provided in the CV and EoI. Therefore, it is important that applicants give as much information as possible regarding why they wish to apply and what they think makes them a suitable applicant.
All CVs received will be passed to Moon Executive Search for consideration.
Closing date: 23.59 on Friday 14th August 2026
Moon Executive Search is an equal opportunities employer and on behalf of Nuffield Health welcomes applications from all areas of society.
NB: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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