Impellam Group
Product lead - Billing migration (commercial banking)
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Product Lead – Billing Migration (Commercial Banking)
📍 Location: London or Edinburgh (Hybrid) 📅 Contract: Initial 6-month contract 📑 IR35: Inside IR35 💰 Rate: Competitive (dependent on experience)
About the Role
We’re supporting a leading commercial bank on a large-scale transformation of its billing and charging platform. We’re looking for an experienced Digital Product Lead to play a pivotal role in leading the end-to-end migration from legacy billing systems to a modern, scalable platform while owning the digital billing experience across customer channels.
You’ll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
Responsibilities
Billing Migration & Programme Delivery
- Lead the end-to-end billing migration strategy and execution
- Own the migration roadmap, including dependencies, risks, and key milestones
- Oversee transition from legacy systems with minimal/no customer disruption
- Ensure pricing integrity, service continuity, and regulatory compliance throughout
- Proactively resolve product, billing, and integration challenges
Digital Product Ownership
- Own billing journeys across digital channels (online, mobile, servicing platforms)
- Define product vision, roadmap, and backlog for billing capabilities
- Deliver seamless, intuitive end-to-end customer journeys
- Drive continuous improvement through analytics, testing, and customer insight
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Customer & Commercial Outcomes
- Ensure billing propositions align with customer needs and revenue objectives
- Optimise pricing models, charging structures, and fee transparency
- Balance customer experience with commercial performance
- Leverage data to identify growth and efficiency opportunities
Stakeholder & Vendor Management
- Collaborate across Technology, Finance, Operations, and Channels
- Manage third-party vendors and platform providers
- Engage senior stakeholders to align priorities and secure investment
Risk, Governance & Compliance
- Ensure solutions meet regulatory and conduct standards
- Identify and manage delivery and operational risks
- Maintain strong governance, controls, and audit readiness
Requirements
Experience
- Proven track record leading billing/charging migration programmes in commercial or corporate banking
- Strong background in digital product ownership and delivery
- Experience delivering complex legacy-to-modern platform transformations
- Deep understanding of banking products, pricing, and revenue drivers
- Experience delivering customer-centric digital journeys across channels
- Familiarity with Agile/Scrum delivery environments
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Technical & Domain Expertise
- Knowledge of billing engines, fee structures, and pricing models
- Understanding of core banking systems, payment flows, and digital integration
- Experience using data, analytics, and testing to inform product decisions
Leadership & Capability
- Ability to define strategy and execute at pace
- Strong stakeholder management and influencing skills
- Commercial mindset focusing on income, efficiency, and customer outcomes
- Proven ability to lead cross-functional teams
What Success Looks Like
- Seamless migration to a modern billing platform with no customer impact
- Fully digitised, self-service billing journeys
- Improved accuracy, transparency, and control of charging
- Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling:
- Simplified, digital-first billing experiences
- Greater control over pricing and revenue
- Reduced legacy complexity and operational risk
- A strong foundation for future product innovation and growth
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