Mastercard
Product Management Specialist
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Management Specialist
Overview
Mastercard Rewards and Offers team under Customer Acquisition and Engagement organization provides a wide range of Loyalty products and services to financial and non-financial institutions/merchants to help them grow their business profitably and differentiate their Mastercard cards in the marketplace.
Roles & Responsibilities
Customer and Acquisition team is looking for an individual to join the Europe Program Management team as a Senior Specialist for Rewards and Offers products across the Europe region. This role offers the opportunity to lead and engage in all aspects of product management - with a focus on the Merchants Offers products - collaborating with central (Global and Europe) product teams, commercialization teams, account managers, and vendors.
Responsibilities include:
- Responsible for product management support for different Rewards & Offers products across Europe, with a focus on Merchants Offers Products
- Support/manage all the operational aspects related to product changes/updates and new functionalities addition of the products managed
- Develop and measure regional product performance through a data-driven, KPI-based framework
- Proactively work with countries and customers to address new opportunities related to Rewards & Offers products
- Work with customers to provide marketing suggestions and benchmarks on how to increase adoption and engagement of the different products managed
- Analyze existing products and business models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action
- Take shared responsibility for growing the revenue of the Rewards and Offers business in Europe through effective and continually improving product management processes
- Ensure global best practices for Rewards & Offers products are fully and consistently applied across the products managed in the different European Countries
- Ensure relevant processes are followed to ensure quality and compliance
- Support new product / new market readiness activities across the region
- Partner with countries teams and regional product teams to advocate for new product developments
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All about You
- Previous 2-5 years of experience in all the aspects of product management (i.e. analyses of performances and consumer needs, operations, promotion and communication support to drive product performances, new product development, P&L ownership)
- Previous experience and knowledge of Loyalty Business and products is desirable
- Strong business partnering / relationship management skills
- Strong analytical skills
- Attention to details and strong problem-solving skills
- Operational focus / experience
- Organization / project management – need to be able to keep track & manage multiple activities
- Strong written and verbal communication skills and the ability to effectively communicate with different audiences, from low-level technical resources to customer leads
- Ability to interact and coordinate effectively with internal and external business partners
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Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.
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