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Believ: ABOUT US
At Believ, formerly known as Liberty Charge, we believe sustainable transport should be accessible to everyone. We're a Charge Point Operator (CPO) on a mission to create the UK's most reliable electric vehicle charging network that doesn't cost the earth and leaves no one behind.
We work closely with local authorities and businesses to deliver reliable, high-quality charging networks at pace, at scale, and at zero cost.
We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government's Charging Investment Infrastructure Fund).
You'll be joining this exciting journey at the start of our scale-up phase, and work with us to hit the ambitious targets our shareholders have set. You'll become part of a passionate and supportive in-house cross-functional Tech team of 15 people, working on-site 3 days a week, following agile and lean best practices.
About the role
We are seeking an experienced Digital Product Manager to join our growing Tech team, owning the internal operational tools that underpin Believ's ability to deploy and manage electric vehicle charging infrastructure at scale. As we grow from thousands to tens of thousands of charge points, the quality of our internal platforms directly determines how fast we can move, this role is central to that mission.
Reporting to the Head of Product, you will be responsible for defining and driving the roadmap for our internal tools, working closely with operations, engineering, and commercial stakeholders to ensure our people have the right technology to do their best work.
The ideal candidate will have a strong background in internal tooling or operational platform products, a data-driven approach to prioritisation, and the communication skills to align a range of stakeholders around a clear product direction.
Key Responsibilities
Product Strategy & Roadmap
- Own and evolve the multi-quarter roadmap for Believ's internal operational tools, aligned to the company's scaling ambitions.
- Translate operational pain points and business goals into a prioritised backlog of high-impact product initiatives.
- Define and track clear success metrics for each product area, using data to guide prioritisation and measure outcomes.
- Identify opportunities to automate manual processes and reduce operational overhead as the business scales.
Stakeholder Management & Discovery
- Build strong relationships with operations, field teams, commercial, and finance stakeholders to deeply understand their workflows and constraints.
- Run structured discovery: interviews, observation, and data analysis to surface unmet needs and validate hypotheses before committing to solutions.
- Facilitate regular roadmap reviews with key stakeholders, communicating trade-offs clearly and managing expectations effectively.
- Act as the voice of internal users within the Tech team, ensuring their needs are represented at every stage of product development.
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Delivery & Execution
- Own the upstream phase of delivery: problem framing, solution exploration, requirements definition, and acceptance criteria.
- Work closely with engineering leads and the Head of Product to ensure handoffs are clear, well-scoped, and set teams up for efficient execution.
- Monitor delivery progress, remove blockers, and communicate status to stakeholders throughout the product lifecycle.
- Contribute to agile ceremonies as needed and champion lean, iterative ways of working across the product function.
Operational Scaling & Continuous Improvement
- Proactively identify bottlenecks in operational workflows that limit Believ's ability to scale charge point deployment.
- Champion a culture of continuous improvement, using user feedback and performance data to iterate on existing tools.
- Stay close to industry trends in operational tooling, field service management, and internal platform development.
- Support the development of product documentation, user guides, and training materials where relevant.
About you
At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills:
- Experience: 4+ years' experience as a Product Manager, with a demonstrable track record of owning internal tools or operational platforms.
- Communication: Excellent written and verbal communication skills, with the ability to translate complex operational problems into clear product requirements for both technical and non-technical audiences.
- Analytical Mindset: Comfortable working with data to define metrics, measure product impact, and drive prioritisation decisions.
- Agile & Lean Practices: Solid experience working within agile delivery environments, with a lean mindset focused on learning quickly and shipping iteratively.
- Education: Bachelor's degree or equivalent experience in a relevant discipline.
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Strategic Mindset
- Ability to zoom out from individual feature requests and think about the broader operational and business context, ensuring the product roadmap is solving the right problems at the right time.
- Willingness to take ownership, push back constructively when priorities are unclear, and proactively seek out opportunities to drive outsized operational impact.
- Strong focus on outcomes over outputs driven by measurable improvements in operational efficiency and team capability rather than feature volume.
- Demonstrate enthusiasm, resilience, and a can-do approach to ambiguity. Comfortable operating in a fast-growing scale-up where the landscape shifts quickly.
If you don't meet every requirement but are excited by the role, we'd still love to hear from you.
Benefits
- Competitive salary and bonus scheme
- 25 days’ annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year*
- Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance
- Pension contribution matched up to 10%
- Access to our car benefit scheme and cycle to work scheme
- Access to our online learning platform to continue to develop and grow your career with us.
- 16 hours a year Volunteer Time Off to support causes that are important to you
- Virgin Media / O2 discounts and offers
- Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds)
- Enhanced parental leave policies
- Our core office hours are 10am - 4pm, Mon-Fri (so early birds/night owls can find a pattern that suits them, as long as it also works for their team)
* This perk can only be availed for the following calendar year by employees who started before 1st December
Location
The business is currently based in our office in Southwark. The position is full time, hybrid with 3 days (Tuesday, Wednesday & Thursday) based in the office. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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