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Product Manager
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Role Title: Product Manager
Duration: 6 month contract
Location: The role will require occasional travel to the Stratford, London office for f2f annual and quarterly planning alongside the Telford hybrid requirements.
Rate: up to £414 p/d Umbrella inside IR35
Role purpose / summary
What is the Customer Insight Platform (CIP)?
CIP is composed of multiple cross-functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate and support the analysis of customer interaction data. Within CIP a new workstream is being formed to deliver a new requirement called internally as Flocking - Client Title is Adaptive Detection System for Counter Fraud
Flocking – Client’s requirement is a production, in-service capability that moves fraud detection from reactive, rules-based flagging of individual records to proactive, automated discovery of organised fraud networks. The target capability would process Client data at production scale, resolve the entities and relationships within it, and surface cross-regime and cross-provider fraud patterns (for example flocking between banks and EMIs, and shared bank accounts, devices, credentials and addresses across VAT, Self-Assessment and PAYE) that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks.
Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live.
Team description:
This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team.
Skills
Product Management
- You are familiar with leading the creation of a product from inception to end of life; guiding its evolution through discovery, alpha, beta and live.
- You are user centred in your product design.
- You can define value for products, prioritising a backlog in order to maximise it.
- You use data to measure the success of products and to support the actions you take.
- You take into consideration all types of risk in shaping products.
- Customer focus. You’re customer centric and are a great communicator. You work closely with customers and stakeholders, leveraging user research as appropriate, to fully understand their needs. You create a product strategy that will meet their needs rather than their wants and wishes. You’re able to say no to things that are not in line with your product vision or strategy.
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Analytic thinking
- You’re quickly able to identify and define problems as well as to define workable solutions.
- You’re able to use data to validate your decisions and to identify opportunities.
- You are a problem solver with great attention to detail.
- You enjoy the challenges inherent with making tough decisions and are able to justify them.
Agile and Lean practices
- You know how to coach and lead teams in Agile and Lean practices for product design and delivery.
- You are a recognised expert that advocates these approaches, continuously reflecting and challenging the team.
- You can create or tailor new ways of working; you are always innovating.
- Communication. You can mediate between people and develop effective relationships, communicating with teams and stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can speak and represent the community to large audiences inside and outside of government. You can work with other PO’s to build towards common goals and a single aligned strategy.
Team building
- You’ll evidence past examples where you have grown self managing teams, motivating individuals through recognition of self and the benefits of difference. Proactively promoting diversity and inclusion.
- Commercial management. You can take responsibility for complex relationships with contracted suppliers. You can identify appropriate contractual frameworks and identify appropriate suppliers. You know how to negotiate with contracted suppliers. You can get good value out of contracts and suppliers.
- Incident management. You can provide appropriate, outward communication to stakeholders should your service have a service impacting incident. You can guide the team in product related decisions on incident mitigation and recovery. You can facilitate incident post-mortems that enable your own and other teams to extract and share valuable lessons from the experience.
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Experience
- Creating a product vision and aligning a team around it
- Managing a live product
- Defining metrics that reflect the value of your product
- Building a product roadmap and product strategy that aligns with the wider CIP roadmap and strategy
- Ability to prioritise product features objectively, minimising wasted effort and maximising customer value
- Writing technical epics and user stories with appropriate acceptance criteria
- Working with multiple digital service, DevOps or data platform engineering teams
- Building consensus in team and with stakeholders
- Working in a lean, agile, continuous delivery environment
- Proven experience of managing complex product
- Using data to drive decisions and prioritisation
- Working in a data focused environment with big data / analysis products
Tools & technologies
- Advanced workshop/group facilitation skills, especially working with remote teams and stakeholders
- Advanced scoping and estimation techniques
- Jira
- Confluence
- Collaborative business visualisation tools
- Data querying/exploration tools (e.g Google Analytics/Splunk/Superset)
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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