Team Leadership & Development

• Train and develop the Commercial Team:
  • Provide regular feedback, reviews, and training.
• Identify and develop team potential within the store, contributing to succession plans with follow-ups via LEAP.
• Lead and sustain high motivation within the team.
• Provide daily commercial updates to ensure team engagement, sales focus, and superior customer service.
• Manage all payroll processes and fulfill deadlines timely.
• Ensure adherence to ER processes for company policy in contexts such as:
  • Formal and informal meetings.
  • Sickness and absence management.
• Serve as an ambassador for the company’s sustainability initiatives, encouraging:
  • Innovation.
  • Economically reductive sustainability practices.
• Uphold company-related initiatives.

Customer Experience

• Lead by example, ensuring top-tier customer service standards across the store.
• Develop an in-depth understanding of customer behavior and profiles.
• Enhance the product knowledge of the team to drive sales and meet commercial goals.
• Handle and manage customer issues, escalating to the customer service team if needed.
• Actively participate in customer experience improvement actions.

Security Procedures

• Ensure the store team rigorously follows security and funds management procedures.
• Review all relevant signed documentation.
• Support security management and team organization, including procedures.
  • Open and close the cash desk, providing support to the cash team.
• Monitor cash discrepancies, reporting to line management.
• Oversee banking procedures, addressing any incident reported by the L&P Department.
• Support process alterations (e.g., request changes) and ensure adherence.
• Help mitigate stock loss, assisting in action plans accordingly.

Health & Safety (H&S)

• Maintain awareness of employee and customer safety risks.
• Ensure safe work practices and adherence to company procedures.
• Support housekeeping standards across all store areas, including:
  • Usage of the HS Net app for accident reporting.

Experience & Qualifications

• Essential:
  • Previous experience in fashion retail.
  • Experience in merchandising (preferably in a similar environment).
• Desirable:
  • A fashion/textile design qualification (although not essential).
• Proven track record of creating and implementing successful commercial actions.

Skills & Attitudes

• Passionate about fashion.
• Ability to lead by example, motivate and develop the team.
• Strong commercial acumen with the ability to:
  • Foresee trends (current and future).
• Strong project organization and time management.
• Excellent interpersonal skills:
  • Builds partnerships.
  • Resolves conflict.
  • Influences stakeholders.
• High numeracy, communication (written/verbal), and presentation skills (e.g., Keynote expertise).
• Ability to drive change:
  • Open-minded, flexible, adaptable.
  • Results-oriented, technology-integrated, innovation-friendly.
• Resilient under pressure, with the ability to make rapid, decisive actions.

Notes

• Not exhaustive: May include additional tasks beyond the outlined responsibilities.
• Inditex Commitment:
  • Emphasizes diversity, multiculturalism, and equal opportunities.
  • Commits to a culture of inclusion, accepting experiences from:
    • Diverse race, gender, ethnicity, age, socioeconomic groups
    • Disabilities, religious beliefs, sexual orientation (and more).