Joblogic Service Management Software
Product Manager
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Product Manager
Joblogic | Birmingham, UK | Hybrid
Department: Product | Reports to: Chief Product Officer | Full UK Right to Work Required (No Visa Sponsorship)
Vista Equity Backed
About Joblogic
Established in 1998, Joblogic is the UK's #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded from 11 to 500+ people.
Recently, we secured strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital to accelerate our AI-first roadmap, expand into CAFM capabilities, and scale across Europe and beyond.
With 100,000+ users across HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation and data-driven decision-making. Our ambition is clear: £100M ARR.
About the Role
We are looking for a Product Manager with deep experience in Field Service Management, Facilities Management, or operational workflow-driven SaaS products.
This is a discovery-led, customer-facing role. You will shape how engineers, planners, supervisors, and contract managers use Joblogic every day — translating complex real-world FM and field service operations into intuitive, scalable product solutions.
You will work closely with UX, Engineering, and Product Leadership to build products that reflect how field service businesses actually operate.
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What You'll Work On
- Reactive maintenance job management
- Planned Preventative Maintenance (PPM) and contract workflows
- Scheduling and engineer dispatch
- Field engineer mobile journeys
- Asset lifecycle management
- Quote → job → invoicing flows
- Customer portals and data reporting
- Vertical-specific FM workflows
What You'll Do
- Lead deep workflow discovery with FM customers across roles — helpdesk, dispatch, engineers, supervisors, and contract managers
- Map real operational journeys from job creation through to invoicing and compliance
- Translate discovery into clear product requirements, problem statements, and solution briefs
- Collaborate closely with UX to design simple, human-centred workflows that reflect real FM constraints
- Work with Engineering to ensure builds meet workflow intent — reviewing, validating, and supporting QA
- Define and prioritise roadmap initiatives based on value, impact, and feasibility
- Track adoption, identify friction points, and iterate based on product data and customer feedback
- Partner with Sales, Customer Success, and Support to drive feature adoption
Must-Have Requirements
The following are non-negotiable for this role:
- Direct experience in Field Service Management, Facilities Management, Construction Tech, or FSM/CAFM software — you must understand these workflows from the inside
- Strong understanding of FM operations: reactive and planned maintenance, engineer job flows, asset lifecycle, SLA compliance, and quote-to-invoice processes
- Strong experience as a Product Manager in B2B SaaS environments
- Strong discovery and problem-solving skills — comfortable running customer interviews, field visits, and workflow observation
- Ability to translate messy real-world workflows into structured product logic and clear requirements
- Experience working closely with UX designers and Engineering teams
- Clear, structured written communication — PRDs, specs, problem statements
- Full UK right to work — visa sponsorship is not available for this position
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Nice to Have
- Experience with CAFM, CMMS, or FSM platforms (e.g. Joblogic, ServiceMax, SimPRO, FieldAware, Totalmobile, Asolvi)
- Exposure to scheduling or workforce optimisation problems
- Experience designing mobile-first workflows for frontline field users
- Familiarity with API-driven integrations and system architecture
- Understanding of operational analytics, reporting, and data-driven decision-making
What We Offer
- Competitive salary based on experience
- Hybrid working — Birmingham based
- Opportunity to shape product direction at a global SaaS scale-up
- Career progression as Joblogic scales internationally toward £100M ARR
- Collaborative, product-focused and innovative working environment
- Learning and development through Joblogic Academy
- Access to internal training and product leadership mentoring
- Regular company events and team activities
Please note: This role requires full UK right to work. Visa sponsorship is not available. Candidates must have direct FSM, CAFM, or FM domain experience — generalist PM profiles without this background will not be progressed.
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