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Product Manager
Product Owner (Technology Enablement)
About Birketts
Birketts is a full-service UK Top 50 law firm with a heritage of 160 years. With over 700 lawyers, 600+ staff, and offices across Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich, and Sevenoaks, we serve businesses, government, public sector organisations, and private clients through our four key practice areas:
- Real Estate
- Corporate Services
- Dispute Resolution
- Private Client
Our proposition, "Next Level Law", combines horizon scanning with proactive client partnerships, anticipating challenges and opportunities. This collegiate culture fosters personal growth, earning us recognition as the 6th best law firm to work at in 2026 (RollOnFriday).
We prioritise social impact through our ESG strategy, with 45% of our partnership being female, reflecting our commitment to diversity, equity, and inclusion.
The Team You’ll Join
The IT Team operates within our Business Services Division, overseeing all IT aspects—User Support, Infrastructure, Security, Data, and Development. This role sits within a cross-functional team focused on innovative technologies that enhance legal service delivery and improve client outcomes, aligned with our strategy: Empowering clients and colleagues to achieve their next level.
Key Work Focus
As a Product Owner, you’ll collaborate with internal stakeholders, legal practitioners, technical teams, clients, and third-party vendors to shape and deliver value-driven IT solutions, ensuring they are:
- Feasible (technically viable)
- Usable (intuitive for end-users)
- Productive (measurable value)
You’ll bridge business needs, technical constraints, and user feedback, championing evidence-based product thinking. Key responsibilities include:
Product & Roadmap Leadership
- Define a product vision and strategy, aligning decisions with firm-wide strategic priorities
- Own and execute the product roadmap, ensuring clear outcomes tied to measurable KPIs (client impact, colleague efficiency, business growth)
- Maintain discipline in decision-making, balancing urgency with long-term value
- Balance user evidence, business value, and technical feasibility to inform prioritisation and execution
Cross-Functional Leadership
- Lead cross-functional squads through the full product lifecycle, from discovery to delivery
- Champion Agile best practices, fostering psychological safety, transparency, and team efficiency
- Function as the primary liaison between stakeholders, legal teams, clients, and technical collaborators
- Stitch together insights from past feedback, analytics, and real user data to inform backlog prioritisation
Stakeholder Management & Communication
- Facilitate workshops, interviews, and discovery sessions with lawyers, operational, and technical teams
- Translate complex technical concepts into actionable, human-centric insights for non-technical audiences
- Provide truthful, data-driven updates to stakeholders—exciting progress, flagging roadblocks, and surfacing new opportunities
- Actively enforce client-and colleague-first thinking through evidence-backed storytelling
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Data-Driven continuous Improvement
- Map and optimise legal workflows for accuracy, efficiency, and value (e.g., identifying bottlenecks in case management tools) -Plan service design activities like user journey mapping, value stream mapping, and UX reviews -Analyse product telemetry, user workflows, and feedback to iterate and improve releases -Continuously evolve backlog using learner-focused experiences and governed by criteria like ROI and regulatory compliance
Operational Risk & Coordination
- Completing a robust analysis of recurring issues through workflow breakdowns and problem statement refinement
- Validate vendor product fit via pilots and real-world testing
- Coordinate holistic delivery by balancing multi-team dependencies and cross-functional priorities
- Ramp up new tools with learners into adequate grips without over-adopting (e.g., liability risk in early software adoption)
Technical & Business Translation
- Act as the voice of the business in the room to ensure:
- Solutions solve customer pain points (user focus)
- Solutions align with business needs and measurable priorities (strategic alignment)
- Requirements are clear and disciplined within the context of specific product goals
- Employ product analytics to measure user activity, satisfaction, and usage patterns
- Enable decisions by summarizing need-over-friction spotlights through tools like Confluence, Trello, Jira, custom-built dashboards
Required Qualifications & Competencies
The ideal candidate brings a blend of technical product mastery in regulated environments and human-centric problem-solving expertise:
Experience
- Proven career as a Product Manager in tech, client-facing, professional services, or regulated industries (legal or financial services preferred)
- Strong portfolio from serving as product owner for tools used by business or legal teams
- Background in agile delivery (Scrum, Kanban) and product team maturity
Technical & Functional Skills
- Deep understanding of process improvement, workflow optimisation, and business process re-engineering (e.g., discretionary re-platforming, SaaS vernacular)
- Experience negotiating trade-offs between speed, cost, quality, and risk
- Worked with collaboration tools (e.g., Slack, Jira, Miro) and analytics tools (power BI, GA)
- Familiar with regulatory constraints (e.g., GDPR, complex law firm constraints on managing client data)
Soft Skills
- Adaptability & resilience when addressing unpredictable roadblocks
- Ability to challenge assumptions without friction (non-compliant decision-making in team settings)
- Communication skills to explain nuances (to Aviators, executives, tech lead, clients)
- Curiosity & ownership—ventures will auspice ‘what could be done’ and stay engaged with evidence as it develops
- Active listening in preference to structured rules or slog
Attitude
- Product thinking beyond the ‘build it’ kickoff—measuring impact and contextualizing momentum (attach positive/negative alignment notes)
- Confidence in explaining trade-off decisions clearly without retreating or diluting scope
- Inquisitiveness towards why systems and personas behave the way they do (e.g., “I observe negotiation stalls and adhere to thisную workflow over rule X which effectively…”)
- Stewarding products to fulfill engineering pricing constraints while keeping coaching teams given prioritization obstacles linked to corporate and individual agendas
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Application Information
About Flexible Working
Birketts operates on a hybrid model: 60% office-based days, 40% remote days.
- Open to discussion on part-time or flexible arrangements—your preferred schedule can be explored as part of the application process.
- Applications from diverse backgrounds are actively encouraged, particularly from those underrepresented in law and tech.
Why Birketts?
- A flourishing workforce culture driven by ambition, support, and growth opportunities
- Equal opportunity commitment: Zero tolerance for discrimination based on age, disability, gender, race, sexuality, or other protected characteristics.
Benefits Package
A holistic offer designed to support your personal and professional life:
- 25 core days holiday per year (+ Bank Holidays)
- Long service bonuses (1 extra week of holiday for every 10 years of continuous service)
- Private Healthcare plan (with BUPA, following successful probation)
- Scottish Widows Pension Scheme (5% employer + 5% employee contribution)
- Profits Share & Performance Bonus (schemes subject to corporate performance)
- Tax-advantage pension and profit share salary sacrifice
- Life Assurance (4x salary) & free Permanent Health Insurance
- Paid CSR day as a token of appreciation for your contributions
- Enhanced parental leave entitlements (covers maternity, paternity, and adoption leave)
- Subsidised gym membership access at participating locations
- Electric vehicle charging provision
- Dress for Your Day (tailored to individual preferences and comfort levels)
Accessibility and Inclusivity
If you’d like this document or application process in an accessible format, please visit: Diversity & Job Supports
AI Use in Applications
At Birketts, we recognise the role of Artificial Intelligence (AI) in law and recruitment. All applicants should adhere to ethical guidelines:
- Do NOT upload fabricated, exaggerated content to imply over-qualification.
- Do NOT submit AI-generated responses that omit deeply personal or overly confidential data.
- Include signifies presented by candidate—AI may assist in redrafting structure to elevate originality. For example, AI can help "refresh the clarity of a description" but must not replace the candidate’s perspective entirely.
Ask yourself: Could the same answers be independently grounded in reality without dialect assistance? Limit AI to influence open questions that are either:
- Modeled through hypotheticals, or -Offered as guiding data (e.g., humans verifying data accuracy).
Refer all questions about AI to talent@birketts.co.uk. We are neutral to AI’s role in preparation but value ethical integrity. Proceed with evidence-based narratives exclusively.
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