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Product Manager
Help us use technology to make a big green dent in the universe!
About Kraken
Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.
Our operating system for energy optimises renewable generation, builds a smarter grid, and enables utilities to deliver exceptional customer experiences. We’re transforming the industry worldwide for the better.
This is an exciting time in energy. Join us in shaping a better, more sustainable future!
Our Technology Platform – Kraken
Our AI-driven platform helps utilities manage vast customer bases and operations efficiently:
- 100% greater scalability than legacy systems
- Licensed for 55M customers (global)
- Targeting 100M customers by 2027
Our platform supports:
- Customer Information Systems (CIS)
- Billing & meter data management
- CRM & AI-driven communications
Kraken Utilities – Expanding Beyond Energy
We’ve extended our platform to water and broadband utilities, launching the Kraken Utilities division. Our 120+ team is in high-growth mode, serving six key clients:
- Severn Trent
- Leep
- Portsmouth Water
- Essential Energy
- TalkTalk
- Cuckoo
We’re re-architecting energy tech for an interconnected future, solving complex challenges in water leak detection, customer experience (CX) transformation, and long-distance broadband connectivity.
Product Manager (Water) – Join Our Impact-Focused Team
Mission: Shape how basic services (power, water, fiber) become cheaper, greener, and simpler for millions of people.
Why This Team?
- Product-led growth: Your decisions have real-world impact.
- High-trust, high-autonomy environment: Solve problems your way—methods and milestones, not sticklers to process.
- Cross-disciplinary collaboration: Work closely with engineering, legal, operations, and customer teams.
- Customer-first mindset: Every product decision must drive tangible value for utilities and their clients.
Key Objectives:
- Proactively drive discovery to scale solutions for enterprise utilities.
- Deliver large-scale platform migrations on time, with precision.
- Autonomous ownership: No micro-management—solely accountability for project success.
- Data-driven focus: Measure impact and refine products accordingly.
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Key Responsibilities
Strategic Problem-Solving
- Act as the product owner for water industry solutions, translating business needs into scalable, cutting-edge tech.
- Beyond ‘ juste accomplir’ (just executing): Chart an AI-conscious roadmap, prioritise ruthlessly, and champion next-gen innovations.
Rigorous Execution
- Lead high-complexity to-do lists: We need you to morph ideas into reliable product & end-to-end migrations.
- Retroactively manage obstacles—from learning new domains to rallying stakeholders.
Enterprise & Implementation Mastery
- Balance big-picture thinking with enterprise constraints—we sell to 30M+ customers across massive, legacy systems.
- Steer critical client adoptions—from onboarding to post-go-live maintenance.
Empathy & Customer-Centricity
- Interact seamlessly with technical and non-technical teams—your product decisions must transcend feelings.
- Build trust with customers and internal stakeholders, especially during operational "firefights."
Data-Driven Product Growth
- Use usage analytics to identify underserved opportunities.
- Measure outcomes—does our tech reduce leaks, improve efficiency, or delight customers?
Anticipate the Next Wave
- Step out of your comfort zone; study AI trends and explore how they can elevate water industry tech.
- Collaboration is key—work with other utilities divisions and our diverse engineering teams.
What You Bring to the Team
Impeccable Industry Fit
- Familiarity with water or energy utilities is a plus, but not required.
- No licensing bureaucracy: If you’ve worked on innovation in legacy enterprise sectors (like telecom or banking), your experience is viable.
Media-Leapthang-ing PM Skills
| Domain | Critical Skills |
|---|---|
| Capability & Vision | Pitch hard problems, innovate at scale. Three-years+ in enterprise software (or equivalent) product management in a fast-changing area. |
| Systemic Thinking & Detail | Manipulate financial metrics, thread arguments across time zones, precision in complex projects. |
| Strategic Presence | Drive clarity on vision vs. urgency—what’s really important to hit this quarter. |
| Good Arguments & Hard Gain | Combine endurance with a “no” generator to flatten noise. |
| Humans & Writing | Bridge gaps between genders where math pails micronously. |
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To Survive Here, You Need
✅ Initiative and the courage to jump in when stuff goes wrong. ✅ Ownership over bug-fixing, client communications, and aligning teams PM—we’re on your side but not your back. ✅ A broader utility than in-house directives: Embody flexibility, humility, and genuine team ethos.
Cultural Fit
Kraken is recognized as an Outstanding Employer (UK) with 4.5 Glassdoor rating. Our culture values:
- Impact: Your decisions change lives—literally!
- Collaboration: Creative conflict is health-for-growth; disharmony is a shock absorber.
- Accessibility: Your suggestions matter—we ALL escalate uncomfortable questions.
- Diversity & Tribe: Inclusion is foundational here.
We Want You to Succeed If you have any access barriers, or unique specific preferences, please email inclusion@kraken.tech. We’re happy to adjust support to your needs.
What’s Ahead?
- No gimmicks: Every problem has a reality-spotter, here.
- Full-time commitments to support—equivalent family and budget coverage in line with country norms.
- Uncompromising, thoughtfully ethical approach to every decision.
Equal Opportunity Employer Kraken contributes to a 100% equal tech environment—status, дохрашение + flavor irrelevant, but groundwork feels like others’ data quality. We’re committed to consulting legal/ optical-friendly solutions if needed.
Avoiding the Hexadecimal Applicant Privacy Notice (AI Tutorial) AND written as a human-digital-transfer-file-confrontation.
A Career Change or Organized Enthusiasm? You outperform “one-size-fits-all” roles. Explore how you’ll fit into Kraken.
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