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Job Description: Senior Product Manager (Broker Channel) – Permanent
About the Role
Build a brilliant future with Hiscox.
At Hiscox UK, we set industry benchmarks in insurance, delivering strong growth and exceptional returns through top-tier talent and empowering teams. Whether insuring luxury homes, pioneering tech companies, or specialised businesses, we pride ourselves on tailoring premium insurance solutions tailored to unique needs.
Business Context
Hiscox UK is driving a major transformation to ensure long-term competitiveness, focusing on four core areas: Direct, Broker, Operations, and Underwriting. Strengthening sustainable transformation capability, this initiative requires clear ownership and delivery of high-impact projects.
As a Product Manager, you will partner strategically with the Broker business area, shaping and delivering the roadmap to support brokers in placing, servicing, and evolving their business with Hiscox. This includes transforming broker-facing journeys, trading capabilities, and systems—aligning with market expectations, broker demands, and competitive trends.
This senior role demands strong stakeholder leadership and trusted relationships at the UK Leadership Team (UKLT) level.
The Role: Broker Channel
Purpose
- Collaborate with Senior Leadership to define, own, and evolve the multi-year roadmap for the Broker business area, ensuring end-to-end accountability for strategic outcomes, investment decisions, and benefits realisation.
- Articulate, evolve, and implement roadmap outcomes tailored to the Broker vertical with clear trade-off management across competing priorities.
- Lead Discovery & Experience Design:
- Define problem framing, facilitate hypothesis-driven discovery, and guide UX/CX collaboration.
- Own product intent, ensuring business needs translate into outcome-based requirements for broader delivery teams.
- Bridge the gap between the business verticals and Transformation function, clearly articulating change cases and required capabilities.
- Balancing demands: Secure prioritisation, broker investments, and competitive positioning.
- Proactive issue mitigation: Identify delivery risks and correct behaviours to safeguard outcomes.
- Relationships: Foster close working partnerships across business and transformation stakeholders.
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Key Responsibilities
Strategic Leadership
- Serve as the UKLT’s front door for transformation (dotted-line reporting) by translating business goals into strategic decisions.
Vision & Backlog Ownership
- Define & evolve vision and strategy for Broker channels using internal and external data.
- Prioritise epics and features with measurable outcomes, aligning with OKRs/KPIs.
- Embed within the Broker team to shape and translate strategy into practical, deliverable capabilities.
Roadmap Management
- Develop and refine the Broker roadmap to reflect execution against business strategy.
- Navigate trade-offs to secure high-value initiatives, ensuring investments drive growth, efficiency, and customer outcomes.
Impact & Accountability
- Measure and optimise business benefits (e.g., commercial metrics, efficiency gains, customer experience).
- Spot vulnerabilities where outcomes are at risk and correct strategies promptly.
- Champion agile, business-owned change to enhance flexibility.
Performance Tracking
- Define success metrics, monitor progress, and iteratively improve against key targets.
Candidate Profile
Skills & Experience
- Insurance expertise: Proven experience as a Product Manager specialising in broker-facing strategy, trading, placement, and servicing.
- Stakeholder alignment: Ability to partner with Executive/ExCo leaders on high-impact initiatives, influencing investment and strategy.
- Large-scale delivery track record: Successfully executed product/transformation projects across complex domains.
- Strategic mindset: Passion for growth, efficiency, and customer-focused outcomes.
- Roadmap mastery: Prioritise, navigate trade-offs, and realise benefits values with concrete outcomes.
- Customer-centric insight: Embed user research to inform product and roadmap decisions (especially in digital environments).
- Matrix agility: Manage cross-functional stakeholders and influence decisions in complex environments.
- Clear communication: Present compelling cases for change with persuasive reasoning.
- Agile product experience: Hands-on experience in backlog ownership and delivery oversight.
- Data-driven: Attitude toward KPIs, performance monitoring, and impact metrics.
- Collaborative leadership: Inspire teams through a growth mindset and foster inclusivity.
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Ways of Working
- Inclusive collaboration: Partner across teams to shape priorities and deliver outcomes.
- Continuous learning: Growth-focused with eyes on unlocking untapped potential.
- Team player: Offer guidance and commitment to the transformation journey.
Workplace Culture at Hiscox
- Diversity & inclusion: Hiring for merit while fostering a culture where every voice matters.
- Flexible, hybrid model: Promoting healthy work-life balance, blending 2-3 office days per week (when safe).
- Exceptional people: Join a culture of remarkable talent—where innovation thrives and innovative potential converges.
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