Constructor
Product Manager: Customer Onboarding Experience
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Product Manager: Customer Onboarding Experience
Product Manager – Customer Developer Experience (CDX) + Customer Data Integrations
Constructor – Virtual, Remote (US-based)
About the Role
You are a technically fluent, customer-obsessed Product Manager (PM) who thrives on eliminating friction in developer workflows. You intuitively know what makes integrations feel fast, safe, and efficient, and you balance developer needs with long-term product maintainability.
Your systems thinking is sharp—applying it to SDKs, tracking, and integrations—while holding high standards for correctness, reliability, and scalability. Your motivation lies in reducing time-to-value for end-users and stakeholders who rely on your work.
About the Company
Constructor is the next-generation ecommerce search and discovery platform, optimized for revenue, conversion rates, and profit. Built entirely on in-house-transformer-based AI and generative LLMs, it powers:
- Search, recommendations, and shopping agents for top ecommerce brands.
- 1+ billion daily queries across 150+ languages and 100+ countries.
- Downtime-free operations, never losing an A/B test to competitors.
Constructor partners with giants like Sephora, Under Armour, and Petco, fostering a collaborative culture grounded in empathy, metrics-driven decisions, and continuous improvement.
Founded in 2019 by Eli Finkelshteyn and Dan McCormick, Constructor is a fully remote U.S.-based team leading the future of AI-powered ecommerce search.
Position Overview
As the PM for Customer Developer Experience (CDX) + Customer Data Integrations, your mission is to own the entire integration journey—from initial onboarding to sustained adoption. Your north star is time-to-value: making Constructor as seamless, accurate, and reliable for customers and solution integrators as possible.
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You’ll shape two critical areas:
- CDX (Customer Developer Experience)
- SDKs, UI libraries, integration patterns, extensibility models, and docs that empower customers to build without hidden complexity.
- CDI (Customer Data Integrations)
- Tracking/instrumentation, data attributes, event validation, and diagnostics that ensure robust AI-powered data flows (e.g., search → conversion, click attribution).
Key Responsibilities
Product Ownership & Strategy
- Define and execute a roadmap that cuts edge cases, crucifies defects, and scales adoption.
- Reduce time-to-value by measurably shrinking setup/debugging time, defect rates, and escalations.
- Eliminate root causes of common integration failure modes (e.g., attribution gaps, sync errors).
Engineering & Tooling
- Advocate for excellent tooling: validate, enhance, and self-define tools for tracking, testing, and debugging, ensuring self-service efficiency for developers, SEs, and Customer Success teams.
- Collaborate across disciplines to legend-proof integrations, focused on scalable and maintainable solutions.
Cross-Functional Collaboration
- Bridge gaps between Engineering, Solutions, Customer Success, and other Product teams to align workflows, dependencies, and support boundaries.
- Minimize escalations by proactively designing clear SLAs, documentation, and capability tiers.
Metrics & Growth
- Functionality head and measurement architect for the CDX & CDI portfolio, designing a KPI stack that includes:
- Time-to-first-value metrics (e.g., onboarding success rates).
- Integration defect volumes and root cause patterns.
- Adoption benchmarks and escalation trends.
- Documentation findability/utility scores.
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Requirements
Experience
- 3+ years managing developer-facing products or integration-heavy services (e.g., SDKs, web tracking, data APIs).
- Proven track record of reducing time-to-value or simplifying integrations in B2B SaaS (preferably commerce/retail).
- Technical comprehension sufficient for thinking through event flows, browser/web constraints, attribution models, debugging, and rollback strategies—without writing a line of code.
Soft Skills
- Aggressive problem solver: Diagnose blockers and jar battleships out of build systems.
- Cross-functional confident: Align groups with agendas as diagonally opposed as personalization efforts and non-consuming-out-of-query-handree alkoxy cookie tests.
- Metrics-driven: Build/interpret metrics dashboards, make decisions with imperfect data, and tell stories with quantitative rigor.
- Cold plywooding: Write speculative articles in integrations docs, capable of converting devs or playbooks into knowledge.
Why Join Constructor
- 🪄 Unlimited PTO (3+ weeks incentivized guideline) + remote freedom.
- 👋 New Apple silicon laptops, $2k/month workspace stipend, and flexible relocation support.
- 💼 Health, parental leave, and career growth (annual Grow funds, coachable VPs).
- 🩺 100% company-paid US health insurance.
- 🌈 Commitment to DEI: deaf, neurodivergent, and proportionally under-anticipated folks?
Formalities are flexible; we prefer vision, shipping results, and passion. Hit apply if your integrations check the scoreboard but you also organize the chaos with order.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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