Visa
Product Manager (Fintech background)
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Product Manager – Wallets Team, Visa Direct
Location: Hybrid (London Paddington – 3-days office, Tuesday–Thursday)
About Visa
Visa is a world leader in payments technology, enabling transactions for consumers, merchants, financial institutions, and government entities across over 200 countries and territories. Our mission is to uplift everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll create scalable impact—solving meaningful challenges, growing your skills, and shaping solutions that improve lives globally.
The Role
We are seeking a Product Manager to lead the Wallets team for Visa Direct. This end-to-end owner role will shape the future of customer balance and ledger capabilities, ensuring alignment between customer needs, risk mitigation, and commercial success. You will:
- Define a clear product vision and roadmap
- Prioritise initiatives with measurable outcomes
- Drive execution across engineering, data science, security, and commercial teams
- Partner with go-to-market, sales, and operations to deliver scalable, intelligence-led solutions
Your leadership will bridge technical complexity, regulatory constraints, and customer experience—ensuring high-quality, friction-free solutions that ship, scale, and deliver value.
Key Responsibilities
🔮 Product Vision, Strategy & Problem Identification
- Own and articulate the product vision and roadmap for customer balance and ledger capabilities, aligned with Visa Direct’s business objectives.
- Clarify and validate underlying problems—distinguish between customer pain points and business requests to prioritise impactful solutions.
- Drive evidence-based product discovery using:
- Customer and market intelligence
- Regulatory insights
- Threat analysis
- Continuously refine roadmap priorities based on:
- Adoption signals
- Performance data
- Evolving risks
🎯 Customer Centricity & Experience
- Design scalable ledger capabilities that balance customer experience, risk prevention, and usability.
- Deeply understand workflows, pain points, and risk tolerance through customer collaboration.
- Advocate for customer outcomes in decision-making, ensuring solutions solve the right problems—not just the ones asked for.
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🚀 Solution & Delivery Experience
- Translate strategy into clear plans, actionable requirements, and pre-defined success metrics.
- Lead cross-functional execution:
- Align teams on priorities
- Optimise roadmap sequencing
- Ensure predictable, high-quality releases
- Own post-launch performance:
- Monitor adoption and identify friction
- Partner with teams to resolve bottlenecks
📊 Data, AI & Technical Fluency
- Leverage data, analytics, and AI/ML to:
- Inform prioritisation
- Drive decision-making
- Track performance
- Ensure AI use is responsible and compliant, collaborating with risk, legal, and compliance teams.
📢 Go-to-Market & Business Impact
- Partner with sales and go-to-market teams to:
- Position capabilities effectively
- Articulate value propositions convincingly
- Support enablement and launch planning to drive customer adoption.
- Frame decisions using business cases tied to measurable outcomes (e.g., risk reduction, efficiency, trust, growth).
🤝 Stakeholder Leadership & Collaboration
- Build aligned relationships with:
- Engineering
- Compliance & security
- Operations
- Commercial teams
- Influence decisions using:
- Data-driven insights
- Structured problem-solving frameworks
- Simplify complex technical/risk concepts for diverse stakeholders, from analysts to executives.
⚖️ Trade-offs & Decision-Making
- Make quick, data-backed trade-offs between customer needs, risk, and commercial goals.
- Proactively identify risks and mitigate blockers early.
- Balance competing priorities to achieve optimal, scalable outcomes.
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🎓 Team Contribution & Product Craft
- Actively shape team performance through:
- Product discipline (structured discovery, rigorous delivery, outcome tracking)
- Coaching peers on best practices
- Champion continuous improvement in product quality and execution rigor.
Qualifications & Experience
Preferred Background
- Financial services experience (a bonus, but not mandatory).
- Proven track record of:
- Delivering end-to-end product features with measurable impact.
- Navigating complex, regulated, and technically advanced environments.
- Strong collaboration skills with:
- Engineers
- Operations
- Legal & compliance teams
Essential Skills
- Ability to translate insights into:
- Clear product requirements
- Compelling business cases
- Execution plans
- Exceptional communication:
- Simplify complexity for stakeholders.
- Influence decisions effectively.
- Hybrid mindset:
- Bridge technical and business perspectives.
- Drive scalable solutions that balance security, usability, and ROI.
Benefits & Opportunity
- Meaningful impact: Work on solutions that transform how people pay and manage balances globally.
- Flexible, hybrid model: Three days in our London Paddington office (Tues–Thurs), with the remainder remote.
- Collaborative culture: Be part of a high-impact team at a payments leader.
- Growth mindset: Opportunities to develop in product strategy, AI/ML, and stakeholder leadership.
EEO Commitment
Visa is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa follows EEOC guidelines and local law when considering applicants with criminal histories.
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