Tesco Technology
Product Manager - Incident Process and Workflow
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Manager - Incident Process and Workflow
About the Role
Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? Are you passionate about improving the way engineering teams respond to and resolve incidents?
We’re looking for a patent Program Manager to join our team and help shape the future of incident management. In this role, you’ll transform the tools and workflows developers use during high-pressure moments, spanning everything from early discovery through strategy, delivery, and large-scale rollout. Your work will directly impact:
- Developer experience
- System reliability
- Operational efficiency
You’ll be at the heart of enabling engineering teams to respond with confidence and clarity, turning incidents into opportunities for learning and resilience.
Responsibilities
You will be responsible for:
- Understanding key user personas, customers, and stakeholders, including their pain points
- Prioritising features and improvements that reduce friction and restore services faster
- Producing and driving a strategy and roadmap providing measurable incremental wins for Tesco
- Aligning proactively with central teams like Observability and Architects
- Developing a strategy for how improvements can be scaled across numerous technology teams at scale
- Ensuring the performance and adoption of the product, contributing to achieving outcomes and key results (OKRs)
Requirements
To excel in this role, you’ll need:
- Product Management Expertise: Proven track record owning product strategy, discovery, delivery, and rollout—preferably in technical or developer-facing domains
- Customer-Centric Mindset: Ability to deeply understand the needs of developers and SREs and translate them into impactful solutions
- Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision
- Execution Excellence: Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design to ship high-quality products
- Data-Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact, and iterate
- Strong Communication: Ability to engage and influence across levels—from engineers to senior leadership—with clarity and empathy
- Technical Fluency: Familiarity with incident management concepts or developer tooling/infrastructure domains is an asset
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Optional support about flexible working and life changes: We welcome discussions about flexibility—whether you’re starting your career, balancing caring duties, nearing retirement, adapting to parenthood, or facing another life-changing moment. Let’s work together on a solution that fits your needs throughout the application process.
Benefits
We want to support you inside and beyond work. Here’s what we offer:
- Annual bonus scheme of up to 20% of your base salary
- Holiday entitlement starting at 25 days plus a personal day (plus Bank Holidays*)
- Private medical insurance
- 26 weeks of maternity/adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity/S tatutory Adoption Pay –
- For new fathers: 6 weeks of fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family
- Access to experts supporting mental wellbeing
- More details on benefits [here (link)]
Get help with your application
Your very own career expert that helps elevate your application to the next level.
**
About Us
Tesco’s vision is to become every customer’s favourite way to shop, ensuring seamless experiences for both retail and on-the-go customers. Our mission is: “Serving our customers, communities, and planet—one small improvement every day.” We go beyond transactions to act as accountable, sustainable stewards for our stakeholders, communities, and the environment.
At Tesco, we foster an inclusive culture where everyone can be authentic. Diversity and opportunity are not just celebrated—they’re recognised as value drivers. Our workplace is committed to equality, accessibility, and a truly inclusive recruitment process, including Disability Confident Leader accreditation. More info on accessibility support [available here (link)].
Our business offers diverse full-time and part-time work patterns. While we combine office and remote collaboration, offices remain key hubs for innovation. Support is available for internal applicants to tailor a flexible arrangement—everyone is welcome.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills