Tesco
Product Manager - Incident Process and Workflow
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Product Manager - Incident Process and Workflow
Incident Management Product Manager – Tesco
About the Role
Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.
In this role, you’ll work to transform the tools and workflows developers use during high-pressure moments. From early discovery through to strategy, delivery, and large-scale rollout, you’ll own the end-to-end product lifecycle. Your work will directly impact developer experience, system reliability, and operational efficiency across the organisation. You’ll be at the heart of enabling engineering teams to respond with confidence and clarity—turning incidents into opportunities for learning and resilience.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support you.
Responsibilities
- Understand key user personas, customers, and stakeholders, as well as their pain points
- Prioritise features and improvements that reduce friction and restore services faster
- Produce and drive a strategy and roadmap that provides valuable incremental wins for Tesco
- Proactively align internally with central teams, such as Observability and Architects
- Form a strategy for how improvements can be scaled to the significant number of technology teams we support
- Track and optimise the performance and adoption of the product, aiming to achieve the outcomes and key results (OKRs)
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Requirements
- Product Management Expertise: Proven experience owning product strategy, discovery, delivery, and rollout—ideally in technical or developer-facing domains
- Customer-Centric Mindset: Ability to deeply understand the needs of developers and SREs (Site Reliability Engineers) and translate them into impactful solutions
- Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision
- Execution Excellence: Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design teams to ship high-quality products
- Data-Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact, and iterate effectively
- Strong Communication: Able to engage and influence across levels—from engineers to senior leadership—with clarity and empathy
- Technical Fluency: Familiarity with incident management concepts, developer tooling, or infrastructure domains is a strong plus
Benefits
We’re all about the little helps, so we make sure our Tesco colleague benefits package takes care of you both in and out of work.
- Annual bonus scheme of up to 20% of base salary
- Holiday: Starting at 25 days plus a personal day, plus all bank holidays
- Private medical insurance
- Paternity & Parental Leave: 26 weeks at full pay, followed by 13 weeks of Statutory Maternity Pay, with 6 weeks fully paid paternity leave
- Parenting Benefits: 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by the relevant statutory payments
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free mental wellbeing support via a range of experts
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About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is serving our customers, communities, and planet a little better every day. Serving means more than just a transactional relationship; it means being a responsible and sustainable business for all stakeholders, our communities, and the planet.
We’re proud to have an inclusive culture at Tesco where everyone truly feels comfortable being themselves. At Tesco, we celebrate diversity and recognise its value and potential. We’re committed to a workplace where differences are valued, and ensure all colleagues receive equal opportunities. We’ve earned the Disability Confident Leader accreditation and remain committed to a fully inclusive and accessible recruitment process. For more details, visit here.
We’re a big business with diverse full-time and part-time working patterns across many areas, ensuring we find bespoke solutions. We operate in a blended pattern, blending remote work with office-based roles for connection, collaboration, and technology innovation.
If you are applying internally, talk to your Hiring Manager to discuss the best model for success.
Everyone is welcome at Tesco.
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