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Product Manager (London)
The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role Overview
Given our exciting and progressive growth plans, we are looking for an exceptional Product Manager to join our global business.
Reporting directly to the Head of Product, you will work collaboratively with engineers, designers, data analysts, and marketers to bring product ideas to life. You will be responsible for shaping product vision, conducting research, and delivering high-quality user experiences for our customers and partners in an innovative environment.
Our product organisation is structured into three core tribes: Money, Growth, and Performance. Product Managers are assigned to a tribe based on their expertise, business priorities, and where they can have the greatest impact.
You will play a key role in driving product initiatives that support customer growth, improve user experiences, and enhance day-to-day operations across our platform.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working autonomously, embraces challenges, and wants to make a meaningful impact.
Key Accountabilities
- Develop and execute a clear product strategy and roadmap aligned with business goals and customer needs.
- Identify and prioritise product opportunities across acquisition, engagement, retention, and operational efficiency.
- Conduct market research and competitive analysis to inform product decisions.
- Lead end-to-end product development, from discovery and ideation through to launch and iteration.
- Collaborate closely with cross-functional teams (engineering, design, marketing, operations) to define and deliver product solutions.
- Own and prioritise the product backlog, making informed, data-driven decisions.
- Continuously improve user journeys and experiences to drive engagement and satisfaction.
- Use data and insights to identify opportunities, measure performance, and optimise key metrics.
- Work with stakeholders across the business to ensure alignment between product initiatives and company objectives.
- Communicate product vision, progress, and outcomes clearly to stakeholders.
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This list is not exhaustive and there may be other activities you are required to deliver.
Skills, Experience & Qualifications Required
- 3+ years of product management experience, ideally within a consumer-focused or digital product environment.
- Proven experience delivering impactful software products and features end-to-end.
- Comfortable working in a fast-paced, evolving environment.
- Strong customer focus with a passion for building intuitive and valuable user experiences.
- Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.
- Strong analytical mindset, with the ability to turn data into actionable insights.
- Creative problem-solving skills and a pragmatic approach to delivery.
- Collaborative team player, willing to get hands-on when needed.
- Self-starter with a proactive and ownership-driven mindset.
Benefits
- Thriving Scale-Up with Boundless Opportunities: Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket.
- Competitive Compensation: We believe in recognising the value you bring to the table. Your salary will be competitive and commensurate with your experience.
- Accelerated Career Development: Are you a high achiever ready to soar? At Fresha, we provide a fast-track career path for exceptional performers like you. Demonstrate your skills and dedication, and watch your career reach new heights with us.
- Collaborate with Top Engineering Talent: Join our team and collaborate with some of the finest engineering minds in Europe. Fresha brings together talent from London, Warsaw, and beyond, creating an environment where innovation flourishes and ideas come to life.
- Global Impact, Transforming an Industry: As a member of our team, you'll work on a global platform that is revolutionising a rapidly growing industry segment. Your contributions will shape the future and make a tangible impact on businesses worldwide.
- Vibrant and Collaborative Culture: Join a company that exudes energy and fosters collaboration. Our vibrant company culture promotes teamwork, creativity, and open communication. You'll be part of a supportive community that values your ideas and encourages personal growth.
- Engaging Social Events: We believe in celebrating successes and fostering strong bonds within our team. Enjoy company social events that provide an opportunity to unwind, connect with colleagues, and have fun together.
- Work with Great People: Join an energetic team of professionals who are leaders in their respective fields. At Fresha, you'll be surrounded by driven individuals who are passionate about their work and strive for excellence.
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Interview Process
- Screening call - Video-call with a member from the Talent Team - 30mins
- 1st Stage - Video-call with Hiring Manager - 45 mins
- 2nd/Final Stage - In-person presentation with Hiring Team - 60mins
We aim to complete the interview process and provide feedback within two weeks.
Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline.
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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