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Product Manager (London)
Fresha – AI-Powered OS for Beauty, Wellness & Self-Care
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from:
- Salons and barbers
- Spas and medspas
- Fitness studios
- Health practices
Trusted by millions of consumers and businesses worldwide, Fresha is used by:
- 140,000+ businesses
- 450,000+ stylists and professionals
- Processing over 1 billion appointments to date
The company is headquartered in London, United Kingdom, with 15 global offices across:
- North America
- EMEA
- APAC
What Fresha Offers:
Consumers can discover, book and pay for beauty and wellness appointments via the marketplace. Businesses and professionals use an all-in-one platform to manage their operations, including:
- Appointment bookings
- Point-of-sale
- Customer records management
- Marketing automation
- Loyalty programs
- Beauty products inventory
- Team management
The marketplace unlocks revenue for partners through:
- Online bookings
- Automated marketing
- Mobile apps
- Integrations with Instagram, Facebook, and Google
Role Overview: Product Manager
Given our exciting and progressive growth plans, we’re looking for an exceptional Product Manager to join our global business. Reporting directly to the Head of Product, this role requires collaboration with:
- Engineers
- Designers
- Data analysts
- Marketers
Core Responsibilities:
You’ll shape product vision, conduct research, and deliver high-quality user experiences for customers and partners in an innovation-driven environment.
Our product organisation is divided into three tribes:
- Money
- Growth
- Performance
Product Managers are assigned to a tribe based on expertise, business priorities, and impact.
Key Objectives:
- Drive product initiatives for customer growth, user experience (UX) improvements, and operational efficiency.
- Thrive in a fast-paced, autonomous environment with challenges and meaningful impact.
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Key Accountabilities
- Develop and execute a clear product strategy and roadmap, aligned with business goals and customer needs.
- Identify and prioritise product opportunities across:
- Acquisition
- Engagement
- Retention
- Operational efficiency
- Conduct market research and competitive analysis to inform product decisions.
- Lead the entire product lifecycle (discovery, ideation, launch, iteration).
- Collaborate cross-functionally (engineering, design, marketing, operations) to deliver scalable and user-centric solutions.
- Own and prioritise the product backlog with data-driven decisions.
- Continuously improve user journeys to enhance engagement and satisfaction.
- Use data and analytics to:
- Identify opportunities
- Measure performance
- Optimise key performance indicators (KPIs)
- Align product initiatives with business objectives through stakeholder collaboration.
- Clearly communicate product vision, progress, and outcomes to stakeholder groups.
Note: Additional responsibilities may vary.
Skills, Experience & Qualifications Required
- 3+ years of product management experience, preferably in consumer-focused or digital environments.
- Proven record of end-to-end product delivery (idea to launch).
- Comfortable in a dynamic, fast-moving environment.
- Strong customer-centric mindset with a passion for creating intuitive and valuable UX.
- Exceptional communication and stakeholder influence skills across teams and hierarchy.
- Analytical thinker who translates data into actionable insights.
- Pragmatic problem-solving skills with a bias toward execution.
- Hands-on collaborator, willing to contribute where impact is needed.
- Self-motivated owner with a proactive mindset.
Why Fresha?
Programatic Growth & Leadership
Join a well-funded, rapid-growth scale-up with unlimited career potential. Your impact can propel your professional advancement at every stage.
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Competitive Benefits
- Competitive compensation, adjusted to your expertise and experience.
- Fast-track career path for top performers—your growth is our priority.
Expert Collaboration
Work alongside cutting-edge engineering talent, including teams based in London, Warsaw, and beyond. Power transformative innovations in real time.
Global Industry Influence
Be at the forefront of an industry-wide revolution. Your role directly shapes the future of global beauty, wellness, and self-care platforms.
Innovative, Supportive Culture
- A vibrant, collaborative workspace where creativity and teamwork thrive.
- Social events to build workplace bonds and celebrate successes.
- A team of energetic,เหมือוחד passionate professionals dedicated to excellence.
About Our Culture
At Fresha, we’re committed to an inclusive, empowering environment where everyone’s contributions matter. Our mission:
- Fair, equitable consideration for all applicants, regardless of background.
- Zero tolerance for discrimination based on:
- Race, colour, religion
- Sex, sexual orientation, age
- Marital status, gender identity, national origin
- Disability, or any legally protected characteristic
If you have accessibility requirements for the interview process or post-hire, your accommodation needs are valued—let us know how we can support you.
Interview Process
-
Screening Call
- Video call with Talent Team member (30 mins)
-
1st Stage Interview
- Video call with Hiring Manager (45 mins)
-
2nd/Final Stage
- In-person presentation (60 mins) with the team
- Goal: Complete interviews and feedback within 2 weeks.
Note: All applications are manually reviewed for fairness. While we target 7-day reviews, high demand may occasionally extend this timeline.
Each job grows our future. Apply to help Fresha evolve.
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