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Product Manager – Civica Pensions
We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day.
Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why You’ll Love This Opportunity as a Product Manager at Civica
As a Product Manager in our team, you will be responsible for defining the strategic vision for your product, aligning it with Civica’s overall vision and goals. Notably, for the Pensions product set.
You will lead product initiatives, collaborate cross-functionally with Product Design, User Research, Engineering, and Commercial Teams, ensuring alignment with Civica’s mission: to become a global Government Technology (GovTech) champion.
Your Key Responsibilities
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Strategy and Product Direction:
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Contribute to the strategy and direction of travel for the Civica Pensions product set.
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Socialise pensions product direction with stakeholders and customers.
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Product Development and Enhancements:
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Prioritise pensions-related softwares and regulatory changes in line with market and business priorities.
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Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap.
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Work closely with technologies (engineering, design, marketing, commercial, customer success) for successful product development and launch.
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Customer Insights and Prioritisation:
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Conduct customer interviews, surveys, and market research to gather feedback and insights.
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Take a hands-on approach to defining and prioritising product requirements that guide engineering efforts.
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Lifecycle, Analytical and Decision-Support Roles:
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Oversee the entire product development lifecycle (concept to launch).
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Execute successful product launches collaborating closely with the Product Marketing team, including positioning and messaging.
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Analyse data and metrics to inform product performance, identify areas for improvement, making data-driven product decisions.
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Governance and Knowledge-sharing:
- Champion a strong culture of knowledge sharing and documentation for product decisions and designs.
Requirements
Must Have:
- Strong experience managing Product Development of Pensions software solutions.
- Extensive experience working with local government or public sector pensions software solutions and regulations.
Should Have:
- Experience in modern software or product-led organisations.
- Ability to operate in Agile development methodologies across engineering teams.
- Proficiency in navigating the complexities of product lifecycle management.
- Strong analytical skills to interpret data for product decisions.
- Ability to prioritise features and requirements based on customer needs, business goals, and technical feasibility.
- Experience developing and executing a product roadmap and strategy linked to customer and company goals.
- Collaboration skills to lead cross-functional teams, including engineering, design, marketing, sales, and customer success.
- Strong ability to craft compelling stories communicating product vision, value, and benefits to diverse stakeholders.
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Why You’ll Love Working with Us
Civica is driven by our collective passion for improving public services through technology. We provide opportunities for professional growth, fulfilment, and making a lasting impact on the communities we serve.
Our Commitment and Inclusion
We believe diversity and inclusion drive innovation and excellence. That’s why we welcome applicants from all backgrounds, cultures, and experiences.
Civica is an equal-opportunity employer. We will ensure fairness and transparency throughout our recruitment process, encouraging every candidate to contribute to our mission.
If accommodations are required for recruitment, please let us know; we are here to support you.
Benefits
Time Off and Work-Life Balance:
- 25 Days Annual Leave + bank holidays (with option to buy up to 10 extra days).
- Days of Difference: Up to 3 extra days off for volunteering initiatives.
Financial Wellbeing & Security:
- Pension contributions with a 5% employer match to support your future.
- Income protection covering up to 75% of your salary during long-term illness.
- Life assurance offering a 4x salary tax-free lump sum.
- Critical illness cover providing a £25,000 lump sum (extendable to dependents).
Health and Perks:
- Affordable private medical insurance for fast-track healthcare access.
- A health cash plan to claim for physiotherapy, therapies, and more.
- Comprehensive dental insurance covering both routine and emergency care.
- Affinity groups for employee-led communities catering to diverse interests.
- Bounty bonus for employee referrals.
Together, we aim to build an inclusive and diverse workplace where everyone thrives!
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