Amazon
Product Marketing Manager, EU Books Store CX & GTM
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This role can be based out of London or Luxembourg.
Amazon Books is looking for a Product Marketing Manager to lead strategic product launches and store experience across EU and Established Light (EL) marketplaces. This is a creative, fast-paced role where you'll shape how millions of customers discover and engage with Books content across some of Amazon's fastest-growing marketplaces.
You'll sit at the intersection of local marketplace execution and global product strategy — owning the internationalization of product roadmaps and serving as the connective tissue between global product teams and country teams. You'll also be responsible for maintaining a high-quality Books store experience through proactive monitoring, defect resolution, and operational excellence.
This is a unique opportunity to combine strategic product work with hands-on store operations. If you enjoy taking complex, cross-marketplace challenges and turning them into seamless customer experiences, this role is for you.
Key Job Responsibilities
Product Launches & GTM
- Lead GTM planning for product launches and content programs across EU & EL marketplaces, coordinating with product teams and country teams
- Own localization readiness and experimentation for new features launching
- Coordinate Play With Sessions and develop Talking Points to prepare teams ahead of launches
- Measure launch impact through data and experimentation, and drive optimization post-launch
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Store Optimization & Operations
- Own the end-to-end store customer experience, including proactive store-health monitoring
- Triage and resolve store CX issues, managing escalations and driving upstream fixes with relevant teams
- Oversee store migrations and deprecations, ensuring minimal customer disruption
- Run Store Office Hours and reporting mechanisms to keep partners unblocked
Basic Qualifications:
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience managing and measuring marketing performance in various channels
- Experience using data and metrics to measure impact and determine improvements
Preferred Qualifications:
- Experience managing external partners to develop marketing programs
- Experience presenting ideas to various levels of an organization to gain support for initiatives
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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