Monzo
Product Operations Manager, Fixed Term Contract
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Product Operations Manager, Fixed Term Contract
Product Operations Manager (Fixed-Term Contract)
About Monzo
🚀 We’re on a mission to make money work for everyone. Saying goodbye to the complications of traditional banking, Monzo has evolved significantly over the past decade. Starting with prepaid cards, we now offer:
- Personal & business bank accounts
- Joint accounts
- Accounts for 16-17-year-olds
- A free kids’ account
- Credit cards
- Savings & investing services
- Pension consolidation
Through features like hot coral cards, get-paid-early, financial education, and award-winning customer service, we create magical moments for customers.
At Monzo, we don’t just sell products—we solve problems. We help people thrive financially.
Location: London
Salary: £53,100 – £70,000 (plus benefits)
Contract: 12-month fixed-term contract (flexible working hours)
The Role: Product Operations Manager
About the Team
We’re looking for an Automation-First Product Operations Manager within Partnerships, focusing on the intersection of Finance, Tech, and Ops Change. Think of you as the Architect of Automation for Partner Ops within Core Banking.
Your journey at Monzo starts with mastering the existing manual workflows, then progresses to building scalable, AI-driven systems. You’ll need to reverse-engineer processes, understand data flows, and maintain data integrity across systems.
In short? You’re the go-to expert for how financial systems move money, interact, and stay compliant.
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Key Responsibilities
🔑 You’ll lead in these areas:
-
Process Auditing & Mapping
- Deeply analyse current workflows (invoicing, reconciliations, reporting) to identify AI-driven automation opportunities.
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Building the Automation Layer
- Implement AI tools, LLMs, and workflow automation to replace manual processes with self-healing, automated systems.
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Interim Operational Execution
- While new systems build, ensure smooth running of invoicing, reconciliations, and governance tracking.
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Stakeholder Collaboration
- Work with Product & Tech teams to integrate automated solutions into core banking systems.
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Governance 2.0
- Transition manual risk and compliance tracking from spreadsheets to automated, always-on dashboards.
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Documentation as Code
- Create Self-Service Operations workflows, clear SOPs, and maintain documentation best practices.
Perfect for You If…
✨ You’ve got that "Automation First" mindset – When you spot repetitive tasks, your first thought is:
- Scripting
- Leveraging LLMs (ChatGPT, Claude)
- Zapier or Make automation
💡 You’re "Ops IQ" strong – Your deep understanding covers:
- How money moves
- How reconciliations work
- Why governance matters
🤖 You’re AI-curious – You already use AI tools for everyday problem-solving.
🔍 You’re hyper-detail-oriented – You’d spot a £0.01 discrepancy in $100k of data.
Get help with your application
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🛠 You’re a builder, not just a maintainer – You prioritise efficiency over tradition.
What We Offer
💰 Salary: £53,100 – £70,000
📍 Based: London office
⏰ Workplace: Flexible hours, trust-based model – work when it suits you (as long as output is solid).
📚 £1,000 learning budget – thường niên, dành cho sách, khóa học, hay hội nghị.
🎁 Plus standard benefits (check full list here)
Application Journey
There’s no daunting triple interview—just three structured steps:
- 30 min with the recruiter
- 30 min with hiring team
- ~2-hour technical & behavioural interview
We’ll support flexible timing to fit around your schedule. Typically, the whole process takes 3-4 weeks.
📝 Monzo’s AI guidelines for applications – Read more here
🚨 Submit soon! We’ll close applications once we’ve received enough for the next round.
Equal Opportunities & Inclusion
- We’re an equal opportunity employer – everyone’s considered without regard to race, gender, age, neurodiversity, or more.
- Diverse voices welcome – drop your preferred name when applying (not birth name needed).
- Learn more about diversity & inclusion in our 2026 D&I Report and 2025 Gender Pay Gap Report.
If this role feeds your passion for automation, finance, and systems, then drop your application.
We’d love to hear from you! ❤️
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