UCFB
Product Owner
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You will manage a defined product tower, overseeing systems and application development, configuration, maintenance, and lifecycle support across assigned institutional functions.
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Key Responsibilities Include:
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- Managing prioritisation and coordination of system/application software management activities.
- Monitoring, managing and coordinating all IT hardware support and maintenance.
- Ensuring service delivery meets agreed SLAs and addressing performance issues.
- Conducting demand analysis and aligning capacity with institutional priorities.
- Supporting system design, upgrades, security, and disaster recovery planning.
- Coordinating reactive support, maintenance, and change implementation.
- Managing supplier relationships in line with contractual obligations.
- Providing operational leadership to Technicians and Systems Analysts.
- Engaging with key stakeholders to ensure our systems and services align to business needs and are utilised effectively.
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