Primark
Product Owner (Customer Data & Engagement)
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Product Owner (Customer Data & Engagement)
Location: Reading (Hybrid)
Duration: Initial 6 Months
Contract Type: Inside IR35 Day Rate
Shape the future of customer engagement at Primark.
We're looking for a Product Owner to lead a portfolio of customer-facing data products, driving capabilities that enable better customer understanding, personalisation, engagement, and decision-making across Primark's digital ecosystem.
This role sits within our Customer (Digital) domain, with a strong focus on customer data platforms, data lakes, data warehousing, and customer engagement capabilities. You'll own the product roadmap and backlog, translating business strategy into impactful technology solutions that deliver measurable value for customers and the business.
What You'll Be Doing
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- Own and evolve customer data products across their full lifecycle
- Define and prioritise product roadmaps and backlogs based on business value and customer outcomes
- Partner with business, data, engineering, analytics, and digital teams to deliver impactful solutions
- Use customer insights, data, and market trends to drive product decisions
- Champion agile product delivery and continuous improvement
- Communicate product progress, risks, and opportunities to senior stakeholders
What We're Looking For
- 3-5+ years' experience in Product Ownership, Product Management, Business Analysis, or Digital Technology delivery
- Proven experience managing product roadmaps and backlogs in Agile environments
- Experience delivering data products, including Customer Data Platforms (CDPs), data lakes, data warehouses, customer analytics, or customer insight platforms
- Strong understanding of customer data, segmentation, personalisation, and customer engagement capabilities
- Ability to balance customer needs, business value, and technical complexity
- Excellent stakeholder management and communication skills
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Desirable Experience
- Retail, eCommerce, loyalty, marketing technology, or customer engagement platforms
- Working with customer 360, data governance, and analytics capabilities
- Experience translating data into actionable customer and business outcomes
If you're passionate about using data to create better customer experiences and have a track record of delivering customer-centric data products, we'd love to hear from you.
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