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Product Owner - Retail
easyJet – a FTSE-100 listed, multi-billion low-cost airline We serve tens of millions of customers annually and connect 38 countries across Europe with 1,207+ routes. Join 18,000+ colleagues driving the future of low-cost travel through our best airline network, great value fares, and outstanding service.
About the Role
easyJet is transforming its In-Flight Retail (IFR) capability into a product-led model to:
- Maximise ancillary revenue
- Enhance the onboard customer experience
- Empower crew with intuitive technology
As Technical Product Owner, you’ll own the long-term vision, strategy, and performance of IFR technology platforms, including:
- Onboard retail systems
- Crew applications
- Payment services
- Stock and supply chain integrations
- Reporting tools and associated APIs
Location: Luton (Hybrid Working) This is a permanent, full-time opportunity.
Your Responsibilities
You’ll define and deliver on the IFR product vision by:
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Setting and aligning vision
- Define and maintain the IFR product vision with ancillary revenue and customer experience goals
- Balance commercial ambition with technical sustainability
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Ownership & strategy
- Lead and evolve the product roadmap, ensuring value-driven outcomes and measurable impact
- Use data, insights, and stakeholder feedback to shape direction
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Performance management
- Accountable for core IFR product metrics (revenue per passenger, conversion rates, payment success, usability, system uptime)
- Prioritise initiatives based on business value, risk, and customer impact
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Process & stakeholder management
- Lead quarterly and sprint-level outcome planning
- Continuously evaluate product effectiveness and drive improvement
- Maintain a clearly prioritised backlog, ensuring stories align with measurable goals
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Technical leadership
- Provide clarity on business problems and solutions to the squad
- Oversee IFR system architecture, integrations, devices, and payment platforms
- Collaborate with Architecture teams on technical debt, scalability, and resilience
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Security, compliance & enablement
- Embed compliance and governance standards in product evolution
- Work with third-party suppliers and internal systems integration
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Cross-functional collaboration
- Serve as the primary technical link between Commercial, Cabin Services, and Technology
- Build and foster trust-based relationships across business functions
- Champion empowered squad decision-making with strong product guardrails
- Advocate for Agile product principles and continuous improvement
What You’ll Bring
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Product & Agile experience
- Hands-on experience in a product-led Agile environment
- Ownership of product vision, roadmap, and backlog development
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Commercial & analytical skillset
- Proven ability to define product outcomes and measurable success metrics
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Technical depth
- Working knowledge of cloud platforms (AWS preferred)
- Experience with APIs, system integrations, relational databases
- Understand third-party vendors and integrated platforms
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Stakeholder & practical experience
- Stakeholder engagement and influence skills
- Experience in airline, travel, retail, or payments, especially with digital/onboard retail
- Knowledge of POS, mobile device management, and payment technologies
- Experience managing products across multiple markets/operational environments
- Low-cost airline business model expertise
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Technical role background
- Prior relevant experience as Developer, Technical BA, Systems Analyst, or similar
Why Join easyJet?
stensible rewards:
- Competitive base salary
- Up to 20% bonus
- 25 days’ holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits + excellent staff travel benefits
Proud to be easyJet:
Your future starts here – Apply now!
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