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Product Owner - Retail
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
easyJet is evolving its In-Flight Retail capability into a fully product-led model, focused on maximising ancillary revenue, enhancing onboard customer experience, and empowering crew through reliable, intuitive technology.
As our Technical Product Owner, you’ll own the long-term vision, strategy and performance of IFR technology platforms. This includes onboard retail systems, crew applications, payment services, stock and supply chain integrations, reporting tools and associated APIs.
You’ll have the opportunity to travel across the easyJet network and act as a single point of product ownership within the IFR technology squad, balancing commercial ambition with technical sustainability. They work cross-functionally with Commercial, Cabin Services, Finance, Operations and Architecture to ensure the IFR ecosystem evolves in line with business strategy and customer expectations.
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This is a full time, permanent opportunity based in Luton! (Hybrid Working)
What you’ll be doing Define and maintain the IFR product vision aligned to ancillary revenue strategy and customer experience ambitions Own and evolve a clear product roadmap focused on value, outcomes and measurable impact Use data, insights and stakeholder feedback to shape product direction Balance innovation with operational stability and regulatory compliance Accountable for IFR product performance metrics (e.g. revenue per passenger, conversion, payment success rate, usability, system uptime) Prioritise initiatives based on business value, risk reduction and customer impact Lead quarterly and sprint-level outcome planning aligned to product strategy Continuously evaluate product effectiveness and iterate based on data Own and maintain a clearly prioritised, outcome-driven backlog Ensure user stories are value-led and aligned to measurable goals Provide clarity and direction to the squad on what problem is being solved and why Accept completed work against defined success criteria Maintain a strong understanding of IFR system architecture, integrations, devices and payment platforms Partner with Architects to manage technical debt, resilience and scalability Ensure security, compliance and governance standards are embedded in product evolution Oversee integration strategy with third-party suppliers and internal systems Act as the primary interface between Commercial, Cabin Services and Technology Build strong, trust-based relationships across business functions Enable empowered squad decision-making within clear product guardrails Champion agile product principles and continuous improvement
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What you’ll bring to the team Proven experience operating in a product-led Agile environment Experience owning product vision, roadmap and backlog Strong commercial and analytical mindset Ability to define product outcomes and measurable success metrics Experience working with cloud-based platforms (preferably AWS) Understanding of APIs, system integrations and relational databases Experience working with third-party vendors and integrated platforms Strong stakeholder engagement and influencing capability Experience in airline, travel, retail or payments environments and managing digital or onboard retail platforms Understanding of POS, mobile device management and payment technologies Experience scaling products across multiple markets or operational environments Knowledge of the low-cost airline business model and ancillary revenue drivers Previous experience in a technical role (e.g. Developer, Technical BA, Systems Analyst or similar) What we can offer you Competitive base salary Up to 20%25 bonus 25 days holiday BAYE, SAYE & Performance share schemes 7%25 pension Life Assurance Flexible benefits package Excellent staff travel benefits #LI-Hybrid #LI-JF1
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