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Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Technology Product Director
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 23th July
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
About the role
The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.
To be successful in this role you will be well versed in the below
Qualifications
- Degree or equivalent experience in Technology, Business, or related discipline
- Agile / Product ownership certification (e.g. SAFe, Scrum Master, PO/PM) desirable
Experience
- Proven experience operating as a Product Owner/Product Manager within complex, enterprise-scale technology environments
- Strong experience defining, shaping and evolving service platform products that support colleague, business customer and consumer experiences
- Experience setting product vision, strategy and roadmaps, with a clear focus on measurable value, product outcomes and user needs rather than delivery outputs
- Experience owning and prioritising product backlogs, translating strategic outcomes, user needs and operational requirements into clear product priorities
- Experience working within large-scale programmes, shaping product direction and ensuring alignment to strategic, operational and technology outcomes
- Experience influencing multiple teams, suppliers and stakeholders, providing clear product direction while maintaining accountability for outcomes and value
- Experience translating business, customer, colleague and operational needs into coherent product outcomes, priorities and delivery plans
- Experience balancing live service stability, resilience and performance with ongoing product evolution in business-critical environments
- Experience integrating service product capabilities within complex enterprise architectures, including dependencies across service, customer, operational, data and digital platforms
- Strong experience using data, insight, service performance measures and user feedback to drive product decisions, prioritisation, continuous improvement and adoption
- Experience with SAP integrations
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Skills and Capabilities
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- Strong product ownership across vision, roadmap, backlog, and value delivery
- Ability to balance transformation delivery with operational stability
- Excellent stakeholder management across Technology, Operations, and senior leadership
- Strong analytical and problem-solving skills
- Ability to operate in complex, highly regulated environments
- Strong communication skills, translating technical concepts into business outcomes
- Collaborative and product-focused, with a strong sense of ownership and accountability
Benefits
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
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