Loaf (Loaf.com)
Product Recovery Lead
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About Loaf
At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grown each year to become one of the leading premium furniture and homeware brands in the UK. We now have 12 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.
The Role
The Product Recovery Lead is responsible for overseeing the product recovery processes to support the business. A key part of this role is ensuring returned stock is processed efficiently and as much value as possible is achieved through its recovery or exit from the business.
Responsibilities
- Recovery Processes
- Ensures returned goods are processed in the most profitable manner for the business
- Maintains a strong knowledge of the Loaf products to support the recovery process
- Ensure weekly returns are processed and graded to optimise revenue from each returned unit
- Repack – back to A stock
- Rework / Repack – Back to A or B Stock
- Recovery is tracked and reported on monthly basis
- 3PL damages are identified and claims agreed on a weekly basis
- Work closely with the Product Care team to identify manufacturing faults and organise the booking and backloading to suppliers
- Identify products that need to be exited to jobbers/auction - whilst protecting the integrity and value of the Loaf brand
- Utilise charities to avoid environmental impact of disposal
- Identify products that can be used as loan products and oversee the administration of this process with CX
- Gold Seal Samples / Photography Samples
- Support the Product Team during NPD, sample reviews and Product Training days by organising samples and requesting, moving, assembling & PAT testing products - where required
- Request and arrange photography samples and log on tracker
- Maintain Photoshoot stock movements control and complete any Photoshoot Admin
- Support the business in the timely dispatch, put-away or disposal of samples - where required
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- Collaboration
- Communicates effectively with key colleagues in the business (Operations Team, CX, Fulfilment, Product Proposition & Product Tech etc) and strives to build strong working relationships with these teams
Team Development/Admin
- Motivates team by clearly sharing objectives and leading by example
- Supports team members in being confident decision makers who escalate decisions appropriately
- Act as the senior point of contact for any product recovery queries
- Supports team members in being confident decision makers who escalate decisions appropriately
- Assist in maintaining business systems (as relevant to product recovery) and processes to improve efficiency
- Identify trends in issues and provide feedback for process improvement
- Manages team calendar to ensure appropriate cover is maintained
We're looking for
Essential
- Previous experience working in a warehouse
- Previous experience of working with furniture & homewares is desirable
- Experience of managing a full returns process, including inspection, refurbishment, resale, and disposal decisions
- Experience of working closely with a QC team and awareness of quality control processes to reduce defects and customer complaints
- Physically fit and able to lift and move heavy packages and objects
- Ability to follow processes and procedures accurately
- Good English, Maths and IT skills
- Experience of Excel and other specialist stock tracking software
- A comprehensive understanding of safety procedures
- Experience of working in a fast-paced environment with tight deadlines
- Experienced in managing and motivating teams
- Attention to detail
- The ability to work independently and show initiative
- Confidence and common sense
- A great team player with the ability to promote and help build a positive work environment
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Desirable
- Experience of Microsoft Business Central
- Valid forklift license
- Manual handling training
Some Of Our Benefits
- 25 days holiday, increasing by 1 day each year for 3 years, plus 8 days for bank holidays
- Enhanced family leave policy
- Staff and friends and family discount scheme
- Healthcare cash plan
- EAP programme
- Shopping discounts
- Cycle to work scheme
- Half a day for Christmas shopping
- Life Assurance - 4 times annual salary
What's it like working at Loaf?
We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.
As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.
We'd love you to join us on our journey.
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