Decoded Limited
Product Resource Coordinator
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Product Resource Coordinator
About Decoded
We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.
Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.
Product Resource Coordinator - Job Overview
About the Role
As the Product Resource Coordinator, you will sit within the Product Resourcing Team, a subset of Product Operations and part of the wider Global Product Team. This team develops and delivers our varied and constantly-evolving global calendar of learning programmes.
Team & Responsibilities
- The Product Resourcing team specialises in operations, focusing on optimising resourcing, scheduling, and logistics to support the Product Team.
- You will report directly to the Product Resource Lead, responsible for managing resourcing processes, planning, and execution.
- This role ensures the seamless delivery and logistical planning of all programmes by focusing on administrative tasks, ensuring each session is scheduled and executed correctly for a best-in-class experience.
Key objectives:
- Manage scheduling, prospective sessions, and data tasks aligned with client and product team needs.
- Optimise resource capacity and ensure an agile, digitised workflow.
The Key Responsibilities
1. Delivery Schedule Planning
- Input confirmed schedules into Coda, updating existing ones.
- Complete preparatory tasks in Coda to activate new schedules.
- Maintain Google Sheets with critical resource planning templates.
- Update and enrich records in Coda/Sheets, including Salesforce Opportunity Codes and staff assignments.
- Draft and finalise mock schedules for review and sign-off before delivery.
2. Associate Resource Support
- Design and share availability surveys for training Associates.
- Conduct onboarding check-ins for new team members.
- Update systems with profiles and resource assignments for new joiners to resourcing platforms.
- Monitor Associate availability and algae associated resourcing capacity.
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3. Process Improvements
- Identify and escalate reporting issues, proposing process improvements to the Product Resource Lead.
- Focus on automation opportunities using a digital-first approach.
4. Resource Request Administration
- Streamline request processing by categorising assistance needs for stakeholder review.
- Prioritise requests and provide initial responses or gather support information.
5. Capacity Forecasting Support
- Collect relevant raw data for forecasting analysis, translating it into forecasting-ready formats.
- continually monitor ongoing workloads and availability reporting sources.
Technologies & Tools Used
In your role, you will use:
- Coda (scheduling, data entry, and administration)
- Google Suite (spreadsheet maintenance)
- Asana (project management, task delegation)
- Slack (communication)
- Salesforce (resource tracking, documentation)
Who Are We Looking For?
Core Qualifications
- Experience collaborating with a variety of stakeholders, including CEOs, business heads, and trainers.
- Strong teamwork skills to balance independent ownership with cross-functional coordination.
- Proficient with digital tools, such as management systems (Asana, Google Suite/Excel) and data entry platforms (Coda, Salesforce).
- Analytical mindset: driven by critical thinking, organisation skills, and the ability to improve/adapt processes.
- Ability to learn quickly, demonstrate leadership, spread enthusiasm and take ownership of challenges.
- High standard of professionalism: driver to efficient and transparent communication in diverse settings.
Desirable Attributes
- Additional familiarity with project management principles and practices.
- Experience with remote-first working environments.
Attribution to Decoded’s Core Values
We seek behaviours that reflect our commitment to:
- Professionalism: Reliability, proactive problem-solving, and adaptability.
- Collaboration: Contributing to teamwork, fostering open communication, and exceeding targets together.
- Ownership: Initiative to improve efficiency and take responsibility for tasks.
- High standards: Precision and care promoting timely, high-quality results.
- Openness & adaptability: Eager to calibrate methods and take feedback constructively.
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Day-to-Day
- Working hours: 35 hours/week, typically from 9 a.m. to 5 p.m. UK time.
- Flexibility: Can plan around task priority with occasional flexible scheduling (Time Off In Lieu available).
- Office options: Remote-first model with full remote flexibility or you can rotate into our Shoreditch office.
- Team bonding: In-person sessions are reserved for workshops, training, or occasions, held occasionally.
Why Work With Us?
-
Generous leave: 33 paid days a year (including UK bank holidays) + 1 tenured holiday day for every year of service after a 2-year period, maxing out at 8 extra days.
(Delightful additional perk: Decoded shuts down in December for 2 weeks — no deduction from your leave.)
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Lifestyle benefits:
- Flexible, modern offices with amenities in Shoreditch, London.
- Comprehensive benefits package (including Dental, Medical, Vision care).
- Team-styled career insurance, travel, and well-being insurance.
- Constant social and professional events, ranging from common lunches (paid monthly) and team gatherings.
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Training and Development:
- A growth mindset culture: fostering new skill uptake and ongoing learning.
- Opportunities for exposure to exciting, full-spectrum projects.
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Supportive environment:
- Embrace collaboration, creativity, and personal growth.
Benefits Package
- Salayity: £32,000 - £35,000 per year *(varies by region).
Commitment to safeguarding: Must demonstrate adherence to safeguarding principles. All roles involving learner contact or data require strict DBS checks (i.e., Enhanced DBS with barred list verification).
Documentation: Post-interview, two professional referees are necessary from:
- HR Manager
- Current/previous manager
- Senior-level representative, either within Decoded or the candidate's own work history.
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