Decoded
Product Resource Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Resource Coordinator
Product Resource Coordinator – About Decoded
We are Decoded, the pioneers of transformative technology education. We democratise cutting-edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.
Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.
Overview
As the Product Resource Coordinator, you will sit within the Product Resourcing team, a subset of Product Operations and part of the wider Global Product Team, who develop and deliver a varied and constantly-evolving global calendar of learning programmes.
The Product Resourcing team is a specialised operations team focused on optimising resourcing, scheduling, and logistics. This role has been created to support the Product Resource Lead, who manages resourcing processes and planning for the Global Product Team. The team aims to ensure seamless resource planning and resource optimisation.
The Product Resource Coordinator is a new role designed to ensure excellence in the delivery and logistics planning of our programmes. The role involves:
- Laser-focus on the logistical details of each delivery, managing critical administrative tasks to ensure that every session is planned and scheduled correctly.
- Ensuring our learners receive a best-in-class experience.
- Supporting the team by scheduling workshops and planning prospective sessions in the global calendar.
- Maintaining detailed understanding of the specific requirements for an optimised delivery schedule, supporting both client needs and product team needs.
The role will include data maintenance and administrative tasks with the goal of successful deliveries and optimisation of resourcing capacity, with the support of the Resourcing Lead.
You will work closely to receive and process resource requests, collaborating with cross-functional stakeholders, ranging from (Decoded’s) CEO to Instructors. This role requires an inherent digital-first approach, experience in process improvement, and a data-driven mindset. A can-do attitude, openness to feedback, and the ability to efficiently integrate into Decoded’s culture are essential.
Key Tools Used:
- Coda
- Google Suite
- Asana
- Slack
- Salesforce
Specific Role & Responsibilities
As a Product Resource Coordinator at Decoded, you are ultimately responsible for:
1. Delivery Schedule Planning
- Data entry into Coda of confirmed schedules, updating existing schedules.
- Completing key actions on Coda in preparation for new schedules to go live.
- Maintaining critical resource planning templates in Google Sheets.
- Ensuring data completeness and data enrichment (e.g. entering Salesforce Opportunity Codes, assigning staff).
- Drafting mock schedules for Learning Programmes, seeking review and sign-off before finalisation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
2. Associate Resource Support
- Creating and circulating availability surveys to gather Associates’ availability.
- Conducting onboarding check-ins with new Associates.
- Adding new joiners to specific resourcing platforms.
- Managing visibility of the Associate network’s availability and corresponding capacity requirements to meet demand.
3. Process Improvements
- Identifying and escalating potential challenges, making recommendations for improvements when needed.
- Identifying automation opportunities using a digital-first approach to resourcing.
4. Resource Request Administration
- Monitoring incoming resource requests and ensuring they are categorised for review.
- Assessing request priorities, providing initial stakeholder responses based on available information.
5. Capacity Forecasting Support
- Gathering raw data from databases in the required format for forecasting analysis.
- Monitoring key data sources, including annual leave and workload projections.
Team & Reporting Structure
This role reports to the Product Resource Lead.
Who Are You?
We are looking for someone whose motivation and diligence will help Decoded plan effectively for all resource requirements.
You should have:
✅ Experience working with a range of stakeholders effectively ✅ Experience working both in a team and independently to meet objectives ✅ Proficient technical skills in tools such as Excel, Google Suite, Asana ✅ An analytical mindset with critical thinking skills ✅ A willingness to learn new skills and manage critical administrative tasks ✅ Motivation to hold yourself and your work to high standards ✅ Enjoyment and commitment to developing working relationships
Additional beneficial skills:
- Experience in a remote-first workplace environment
- Additional knowledge in project management
Skills & Behaviours
Key Skills:
✔ Planning and organisational skills:
- Excellent time management
- Strong multi-tasking and prioritisation
- Efficient organisation of meetings and schedules
✔ Decision-making and problem-solving:
- Take initiative and solve problems proactively
- Ability to make informed decisions to improve processes
✔ Communication skills:
- Adaptable to different written, verbal, 1:1, and group settings
- Clear, concise, and professional in communication
✔ IT and systems skills:
- Familiarity with learning new systems
- Proficient in digital-day operations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✔ Data entry skills:
- Accurate data maintenance and organisational tracking
- Strong ability to structure information into clean tables and columns
- Data integrity maintenance to ensure accuracy
Key Behaviours:
🔹 Professionalism:
- Demonstrates self-motivation, reliability, and flexibility
- Proactive, can-do attitude with resilience to challenges
🔹 Collaboration:
- Works effectively within a team, supporting colleagues and building strong relations
🔹 Responsibility and initiative:
- Takes ownership of tasks
- Seeks improvements in working practices and personal development
🔹 Aiming for high standards:
- Exceptional attention to detail to deliver timely, high-quality results
🔹 Adaptability and openness:
- Strives for continuous learning and growth
- Open to feedback for personal and professional development
Day-to-Day & Work Environment
This is a full-time role (35 hours/week): Core hours run from 9am–5pm (UK time). Our Time off in Lieu (TOIL) policy accommodates operational requirements where occasional tasks need to be addressed outside these hours. You can expect to structure your own working day to optimise results based on business needs.
Decoded operates primarily as a remote-first business, enabling you to work fully remotely or from our office in Shoreditch. Occasional in-person team days (workshops, bonfires, training, social events) are held to encourage closer team camaraderie.
Working at Decoded also means:
- 33 days of leave (including bank holidays) + tenure-based holidays (earning an extra day off for every year after 2 with Decoded, up to 8).
- Fully supported flexible working, including WFH arrangements.
- Premier modern office space at Fora, Shoreditch.
- A holiday closure during Christmas (outside of full allowance).
- Comprehensive healthcare coverage (dental, medical, and vision).
- Travel insurance, ensuring you feel secure when moving around.
- Team social events and company get-togethers.
- A commitment to continuous learning, pushing employees to improve and excel with varied responsibilities.
- A collaborative, reinventive workplace that values individual growth.
- Free monthly lunches to leave rest bite in daily routines.
- A fully-furnished laptop and remote-working gear.
Note: Some benefits may vary based on your location.
Salary & Requirements
- Realm: £32-35,000 per annum
- DBS/Enhanced Disclosure check for all roles involving interaction with learners or sensitive data.
We require two professional references, which must come from either:
- Your HR department
- Your current/previous manager
- Someone senior within your previous/current organisation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location