Cisco
Product Solutions Architect
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Product Solutions Architect
Senior Product Solutions Architect – Digital Experience Assurance
About Cisco ThousandEyes
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network—even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio, including Networking, Security, Collaboration, and Observability, helping customers deploy at scale while delivering AI-powered assurance insights.
The Opportunity
ThousandEyes is seeking a Product Solutions Architect to develop and communicate best-practice technical solutions addressing diverse customer challenges. The ideal candidate will:
- Serve as a subject matter expert on ThousandEyes use cases and solutions.
- Create technical solutions materials for internal and external stakeholders.
- Support go-to-market adoption by demonstrating how ThousandEyes products deliver maximum value.
Key Responsibilities
- Technical ownership for a product or solution area.
- Influence product improvement plans, ensuring alignment with customer needs.
- Translate business challenges and opportunities into technical recommendations.
- Stay current with industry changes, challenges, and trends, incorporating findings to enhance customer solutions.
- Contribute to product architectural documentation in collaboration with internal product teams.
- Engage in complex technical discussions with customers and partners to showcase product capabilities.
- Present value propositions to customers, partners, sales teams, engineering, and field teams.
- Research and analyze multi-technology platforms to articulate competitive advantages.
- Generate findings and reports (e.g., hardware product breakdowns) for internal stakeholders.
- Lead creation of field/customer-facing technical collateral, including:
- Technical white papers
- Deployment guides
- Methodology documents
- References for new product releases
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Required Qualifications
- Proven networking domain expertise.
- 10+ years experience in TME (Technical Marketing Engineer), SE (Solution Engineer), or equivalent customer-facing roles.
- Extensive experience working with enterprise and service provider customers.
- Ability to build demos and produce technical content, including:
- Best-practice guides
- Reference architectures
- Bachelor’s degree, preferably in computer science or engineering.
- Technical certifications such as:
- CCNA
- CCNP
- CCIE
- (or comparable credentials in networking, CloudOps, DevOps, and automation).
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Preferred Qualifications
- Exceptional verbal and written communication skills, with the ability to present and defend technical ideas.
- Customer-focused mindset, driven by initiative, commitment, and a passion for collaboration in dynamic environments.
- Knowledge of programming (e.g., Python) is a plus.
Why Join Cisco?
At Cisco, innovation is limitless. For 40+ years, we’ve redefined how organizations leverage data and infrastructure to thrive in the AI era—securing and connecting the digital and physical worlds.
Our interconnected solutions grant unprecedented security, visibility, and insights across entire digital environments. With a workforce of global experts and pioneers, Cisco empowers groundbreaking growth at every stage.
Here, teamwork, empathy, and global collaboration drive meaning— your skills refine our mission, and our momentum propels yours.
At Cisco, ** Wege werden große Dinge überall Sirius**.
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