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Product Solutions Architect
Product Solutions Architect
About Cisco ThousandEyes
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network, even those they don’t own. Powered by AI-driven cloud, internet and enterprise network telemetry, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences.
The platform is deeply integrated across Cisco’s Networking, Security, Collaboration, and Observability portfolios, helping customers achieve scalable digital experiences with AI-powered assurance insights.
About the Role
ThousandEyes is seeking a Product Solutions Architect to develop and communicate best practice technical solutions that address a wide range of customer challenges. This role will support successful go-to-market adoption of ThousandEyes products by:
- Serving as a subject matter expert on ThousandEyes use cases and practical solutions.
- Creating technical solutions materials that educate users and stakeholders on optimizing deployment and maximizing product value.
Your Impact
- Ownership and Influence: Has technical ownership over a product or solution and influences product improvement plans.
- Strategic Insight: Understands and articulates business challenges and opportunities for assigned products or solutions.
- Industry Awareness: Monitors and integrates industry changes and findings to enhance customer benefits.
- Recommendations & Collaboration:
- Provides functionality improvement recommendations based on feedback.
- Contributes to product architectural documentation (in collaboration with product teams).
- CustomerEngagement: Leads complex technical discussions with customers, partners, and internal teams to demonstrate new technologies.
- Stakeholder Outreach: May present value propositions to customers, partners, and internal teams (e.g., CX partners, Field, Sales Enablement, Engineering).
- Competitive Analysis: Researches and analyzes technology findings to articulate differentiation.
- Reporting & Documentation:
- Creates technical reports (e.g., hardware product breakdowns) for internal communication.
- Guides the development of field/customer-facing technical collateral, including:
- White papers
- Deployment guides
- Methodology documents
- for new products and technology releases.
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Minimum Qualifications
- Expertise & Experience:
- Deep networking domain knowledge with a strong portfolio.
- 10+ years in roles such as Technical Marketing Engineer (TME), Systems Engineering (SE), or comparable customer-facing experience.
- Extensive customer and field experience, ideally spanning both enterprises and service providers.
- Proven ability to build demos and create technical content, such as best practice guides and reference architectures.
- Education:
- Bachelor’s degree (preferably in Computer Science or Engineering).
- Certifications:
- Industry-recognized certifications including (but not limited to):
- CCNA, CCNP, CCIE
- CloudOps, DevOps, automation frameworks
- Industry-recognized certifications including (but not limited to):
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Preferred Qualifications
- Communication & Leadership:
- Exceptional verbal and written skills with confidence in presenting and defending ideas.
- Customer-focused mindset, driven by initiative and energy, comfortable in dynamic, global teams.
- Technical Versatility:
- Familiarity with Python or other programming languages is a plus.
Why Cisco?
At Cisco, we’re transforming how data and infrastructure connect, secure, and protect organizations in the AI era and beyond. For 40 years, we’ve led innovation, creating solutions that dominate the digital world—seamlessly integrating across physical and virtual environments.
Our global network of experts, combined with the depth and breadth of our technology, drives truly remarkable solutions. Whether our technologies serve customers, employees, or partners, everyone at Cisco works together with empathy, creativity, and determination to deliver worldwide impact.
We are Cisco. Our success begins with you.
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