British Airways Holidays
Product & Sourcing Enablement Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product & Sourcing Enablement Lead
Head of Enablement – Holidays Product & Sourcing 🩵
Who We Are
We’re IAG Loyalty, a unified organisation operating across two ambitious divisions: Loyalty and Holidays.
Our Holidays division, including British Airways Holidays, offers customers seamless, end-to-end travel experiences to destinations worldwide.
Our Loyalty division powers Avios, the global loyalty currency that enables millions of members to collect and spend rewards across travel, retail and financial services.
Driven by a shared vision, we’re on an exciting trajectory of growth and transformation—going places.
The Opportunity ✨
Lead the transformation that propels our Product & Sourcing function toward smarter work, faster delivery, and future-readiness.
responsible for creating the holidays customers love—selecting destinations/products and fostering key partnerships.
Reporting to the Head of Product & Sourcing, you’ll collaborate with Product Development and Destinations Leads to shape the function’s future. While those teams focus on destination portfolio management, your Enablement team will address higher-level foundational needs: governance, tools, processes to forge a more agile, technology-driven and efficiently scaling function.
Your vision will redefine how holiday products, tech, and operational flows integrate—making things simpler, data-driven, and scalable. You’ll establish long-term efficiency through strategic objectives, team capability building, and day-to-day execution support.
AI, automation, and emerging technologies will be your compass—not just as tools, but to reimagine how work itself is structured. You’ll remove friction, leverage smarter decision-making, and prepare for rising challenges.
Building a high-impact team is central to this role: establishing systems of enablement that accelerate decision-making, improve team alignment, boost product confidence, and scale with our growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll join a leadership cohort shaping next-gen strategy—investment decisions, agenda setting, and future-state planning for Product & Sourcing.
Based in Crawley, at least two days on-site; hybrid work otherwise.
What You’ll Accomplish: Key Priorities đźŚ
Redefine the Product & Sourcing Operating Model
• Redesign end-to-end workflows: product set-up, supplier onboarding, connectivity management, continuous updates, and go-to-market execution. • Optimise ownership and alignment—ensuring value-add work is locally distributed while simplifying coordination. • Scale efficiently through data-driven approaches, ahead of new categories and operational complexity.
Transform Workflows
• Audit current processes, decisions, and handoffs—identifying redundancies, inefficiencies, and operational risks. • Apply AI, automation, and better technology to automate workflows, kick back manual tasks, and empower smarter choices. • Break functional silos to unify product readiness, supplier partnerships, and operational delivery. • Build, test, and embody streamlined ways of working with reliability and impact.
Lead People & Champion Change
• Develop and coach a high-performance Enablement team—effectively empowering ownership, innovation, and problem-solving. • Partner with leaders across Holidays, Loyalty and Tech to influence broader organisational strategy and operational direction.
What We Need from You: Core Criteria đź’ˇ
Leading Transformational Change
• Proven track record driving operational or process enablement transformations across fast-moving, high-complexity environments. • Credential in leading & developing teams through change—embedding lasting culture shifts. • Comfort delivering as a vital leadership team member with decisive strategy influence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Stand-Out Experience & Vision
• Background in B2C e-commerce or travel (preferred) or transferable experience from complex, customer-centric businesses. • Demonstrated application of AI/automation/native tech—driving measurable business value. • Agility, ambition, and relentless leadership to create long-term impact in Product & Sourcing.
Operational Excellence DNA
• Systems-thinking approach: dissecting current processes to design simpler, scalable models. • Concrete record of transforming efficiency and productivity via process design, tech, data, and automation. • Ability to balance strategic foresight with operational granularity—ensuring execution succeeds in practice.
Influence, Resilience & Mindset
• Mastery of working in ambiguity—clarifying priorities, aligning stakeholders, and driving momentum. • Outstanding communicator:
- Translates technical challenges into clear, actionable priorities.
- Motivates through change—stifling disruption, inspiring teams. • Collaborative but analytical, with curiosity, resilience and commercial acumen. • Reports a history of constructive challenge—yet delivers emotional alignment.
Diversity and Inclusion
At IAG Loyalty, we embrace diverse perspectives and inclusive leadership.
We’re committed to a workplace where everyone feels valued. Inclusive decision-making drives stronger performance and innovation. We encourage applications from people with different backgrounds, ensuring a rigorous, accessible recruitment process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location