IAG Loyalty
Product & Sourcing Enablement Lead
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Product & Sourcing Enablement Lead
Who we are
🩵 We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each division—whether through:
- Loyalty, home to Avios (the global loyalty currency), empowering millions to collect and spend rewards across travel, retail, and financial services.
- Holidays, including British Airways Holidays, connecting customers to thousands of destinations with seamless, end-to-end travel.
…they’re united by a shared vision: to create a more rewarding world of travel and experiences.
We’re on an exciting journey of growth and transformation. The future is going places.
The Opportunity: Senior Enablement Manager – Holidays Product & Sourcing
Lead the transformation that enables the Holidays Product & Sourcing function to work smarter, move faster, and scale for the future.
Who You'll Work With
Our Product & Sourcing team crafts the holidays customers love, deciding destinations, product offerings, and partnerships that bring them to life. Reporting to the Head of Product & Sourcing, you’ll collaborate with:
- Product Development and Destinations Leads, shaping the function’s future.
- Your own Enablement team, which you’ll lead, ensuring processes, systems, governance, and ways of working align to build a more agile, efficient, and high-performing function.
What You'll Do
- Redefine operating models: Move beyond technology add-ons—view AI, automation, and smarter systems as opportunities to fundamentally rethink work.
- Scope innovation: Identify how automation, better data, and emerging tech can:
- Remove manual effort.
- Improve decision-making.
- Create new ways of working.
- Build a capability-first team: Shape how enablement works across Product & Sourcing, ensuring:
- Buying teams innovate faster and onboard suppliers effectively.
- Products launch with confidence and scale as our ambitions grow.
- Drive scalable, simplistic solutions: Design workflows and join-up operational activity for holistic holiday product delivery.
- Shine the light on cross-functional alignment: Inspire clear ownership of processes that:
- Accelerate product readiness.
- Enhance supplier onboarding.
- Ensure operational delivery happens seamlessly.
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This role doesn’t just deliver change—you’ll build the future, shaping a function that’s built for tomorrow.
Your Impact
You’ll join a newly forming leadership team where you’ll:
- Influence strategy.
- Shape investment decisions.
- Help define how Holidays Product & Sourcing evolves over the next years.
Office Location: Crawley (minimum two days/week in-office).
What You’ll Get Up To
Shape a Future-Ready Function
- Redesign operating models from:
- Product set-up & partner onboarding.
- Connectivity & ongoing updates.
- Going-to-market accuracy & efficiency.
- Define future states that centralise value delivery, eliminate work silos, and champion innovation without adding overhead.
Transform Ways of Working
- Audit & refine processes to rid them of friction and duplication, reducing operational risk.
- Drive productivity with:
- AI, automation, and smarter technology.
- Simplified workflows and data-driven decision tools.
- Bridge teams for unified approaches to launching products and scaling operations.
Lead, Influence, and Inspire
- Build, coach, and develop a top-performing Enablement team, fostering:
- Ownership of transformation through innovation.
- Continuous improvement as a company-committed ethos.
- Work alongside Holidays, Loyalty, and Technology leadership to shape priorities and align directions.
What We Need From You
1. Leadership & Transformation Drive
- Experience leading operational or process transformations in a dynamic, complex environment.
- A history of developing teams and embedding lasting change.
- Comfort operating as part of c-level teams, steering strategic priorities.
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2. Digital-BCP Experience & Forward Thinking
- Experience in complex, digital ecommerce/travel/B2C environments (applications from similar customer-centric industries are welcome).
- Demonstrated success leveraging AI & automation to drive quantifiable impact.
- Appetite to build foundational capabilities that shape the function’s legacy.
3. Operational Mastery
- Think systemically—spot workflow gaps, eliminate manual load, and champion scannable, scalable.
- Prove you’ve:
- Delivered value through process simplification.
- Applied technology, automation, or data to solve challenges.
- Hidden the difference between theory and execution.
4. Clarity, Affinity & Conflict
- Champion ** clarity** in ambiguity, bringing different stakeholders to alignment.
- Communicate complexity into actionable steps.
- Bring critical dashboards, curiosity, and commercial acuity; challenge constructively with confidence.
Inclusion & Vision
We’re a team that thrives on diverse perspectives—embracing varying backgrounds and experiences to drive:
- Better decisions,
- Stronger growth, and
- Innovation.
We’re committed to a workplace that values belonging: active recruitment, fair processes, and critical access for all.
Join Us
Diverse divisions, two units driving travel in harmony:
- Via Avios, our loyalty currency, transforming spend into experiences.
- British Airways Holidays & Iberia Vacaciones, crafting unforgettable journeys.
Culture: Headlines aren’t just travel-centric; they connect—global teams united by a shared love of adventure.
If this fuels you, apply now! These careers are more than a job—they’re adventures in evolution.
Our shared future builds rewarding worlds.
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Jessica, London
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