Finning
Product Support Account Manager
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Finning (UK) Ltd
Product Support Account Manager – Electric Power Standby
Worker Type: Permanent | Number of Openings: 1
Finning is the world’s largest Caterpillar dealer. We deliver exceptional customer experiences and innovative solutions. We are seeking a commercially driven, customer-focused Product Support Account Manager to join our Electric Power Standby sector.
About the Role
The Product Support Account Manager maximises revenue and profitability by managing and developing a portfolio of new and existing customer accounts in parts and service sales.
This role requires driving growth, strengthening relationships, and identifying aftermarket opportunities. You’ll act as a trusted advisor, promoting tailored support solutions while collaborating internally to deliver outstanding service and hit ambitious targets.
Key Responsibilities
- Account Management & Growth:
- Manage and develop assigned customer accounts to boost parts and service revenue while maintaining profitability targets
- Identify and convert new business opportunities, including lapsed accounts and campaign-based leads
- Build and expand Customer Value Agreements (CVAs) with key and high-potential customers
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Sales & Relationship Management:
- Maintain accurate opportunity pipelines in CRM tools (e.g., FST) and ensure data integrity
- Deliver structured call planning with regular engagement across weekly, monthly, and quarterly cycles
- Prepare and submit monthly activity reports and sales forecasts on time
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Customer Support & Advocacy:
- Serve as the primary point of contact for customers, fostering trust with decision-makers
- Proactively resolve complaints and disputes for timely, satisfactory outcomes
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Collaboration & Market Insight:
- Work cross-functionally to explore sales opportunities in product support and new equipment
- Mentor internal sales teams and share best practices
- Monitor competitor activity and market trends, sharing insights to inform strategy
Requirements
- Experience & Sales Expertise:
- 2–3 years’ minimum in sales within product support, engineering, or B2B markets
- Proven ability to exceed revenue and margin targets
- Hands-on experience in account management and long-term commercial relationships
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- Skills & Abilities:
- Strong negotiation and relationship-building skills
- Technical and data literacy, ability to interpret operational details
- Excellent organisation and pipeline management
- Collaborative spirit to work across multiple functions
What We Offer
Beyond a competitive salary, commission, car/car allowance, 25 days holiday (+ bank holidays) and a 7% pension, you’ll enjoy:
✔ Comprehensive benefits package ✔ Supportive, collaborative workplace ✔ Opportunities for professional development
Diversity & Inclusion: Finning is committed to an inclusive environment, treating all candidates fairly regardless of gender identity, race, age, disability, or veteran status. If you require an adjustment during recruitment, please let your recruiter know.
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