Datacenter People
Product Support Engineer
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Datacenter People are currently supporting a fast-growing software company specialising in Data Centre Infrastructure Management (DCIM) in the search for a Product Support Engineer to join their UK team.
This is a customer-facing technical role that sits at the intersection of pre-sales, product management and technical support, making it ideal for someone who enjoys working with customers while influencing the future development of innovative software solutions.
The Opportunity
You will become the technical expert for an advanced DCIM software platform, supporting customers throughout the sales process while helping shape future product development through customer feedback and market insight.
Working from home with regular UK travel, you'll engage with consultants, contractors, end users and strategic customers, delivering demonstrations, supporting tenders and ensuring successful proof-of-concept projects.
What the Job Involves…
- Deliver tailored software demonstrations to prospective customers
- Support the sales team during customer meetings and technical discussions
- Manage proof of concept (PoC) projects and early-stage customer engagements
- Provide technical input for RFPs, tenders and proposal responses
- Act as the first point of technical support for strategic customer accounts
- Create technical documentation, user guides and product collateral
- Develop functional design documentation for customer projects
- Deliver customer training both remotely and on-site
- Represent the business at industry events, exhibitions and conferences
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You will be working closely with Product, Engineering and Business Development teams to communicate customer feedback and influence future product development.
This is a highly collaborative position, offering the opportunity to influence both customer success and the future direction of the product.
We're Looking for Someone Who…
- Strong customer-facing experience in a pre-sales, technical support, product support or solutions engineering role
- Background in enterprise software, networking, IT infrastructure or data centre technologies
- Excellent presentation and demonstration skills
- Experience supporting RFPs, tenders or proof-of-concept activities
- Strong communication and documentation skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Self-motivated and comfortable working remotely with regular travel
- Within reasonable travel of London for hybrid working model
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Experience with DCIM software would be highly advantageous, although candidates from adjacent infrastructure management, networking, BMS, monitoring or enterprise software backgrounds will also be considered.
Experience working within a smaller or fast-growing technology business would be particularly beneficial.
What Makes This Role Interesting…
- Opportunity to become the technical face of an innovative DCIM software platform
- Broad role spanning pre-sales, product management and customer success
- Direct influence over future product development through customer feedback and market insight
- Work closely with Product, Engineering and Business Development teams
- Hybrid role with autonomy and variety, including customer visits and industry events
- Join a growing technology business operating within one of the fastest-growing sectors of digital infrastructure
This is an excellent opportunity for someone who enjoys combining technical expertise with customer engagement and product strategy.
We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.
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