Marshall Group
Product Support Engineer - Guitar Amplifiers
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Marshall Group
Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.
Job Opportunity: Product Support Engineer
Right now, we need to strengthen our R&D team in Milton Keynes with a Product Support Engineer who will play a key role in maintaining our existing portfolio and ensuring our products remain in production despite the challenges of a changing global landscape.
What you’ll do:
As a Product Support Engineer, you are the guardian of our existing product line. You will handle the intricate challenges that come with long product lifetimes, from identifying alternative components when availability shifts to evaluating updates for new compliance requirements. Your work bridges the gap between initial design and long-term manufacturing, ensuring that Marshall products continue to reach our fans without interruption.
Roles & Responsibilities:
- Identify and evaluate technical solutions for issues arising in existing products to ensure proactive upkeep.
- Collaborate closely with the compliance team to identify and mitigate impacts from upcoming standard changes (Safety, EMC, etc.).
- Conduct hands-on testing of alternative components and circuit board revisions in accordance with agreed test plans.
- Modify and improve circuit board designs using CAD tools to address sourcing issues or production improvements (Intake Notes).
- Coordinate with sourcing and manufacturing teams to specify new components and oversee their implementation in the factory (Intake Notes).
- Document all work clearly, including technical changes and re-testing results, to maintain high-quality production standards.
- Free up R&D resources for new prototyping by taking full ownership of the sustaining lifecycle for both analogue and digital products.
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Who we’re looking for:
In this role, you need to be a methodical problem-solver who is comfortable diving into and picking up other people's designs. You understand the high-pressure environment of mass production and the critical importance of keeping the factory lines moving (Intake Notes). You are a strong communicator who can navigate cross-functional relationships with sourcing, manufacturing, and quality teams. You will report to the R&D Development Manager in Milton Keynes and join a tight-knit team of engineers.
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You probably have the following experiences & skills:
- A Bachelor’s degree in Electronics or equivalent professional experience in a similar role.
- Proven experience working with existing designs and audio electronic equipment (experience with valve amps is highly beneficial).
- A solid background in a production design team with a deep understanding of manufacturing requirements, legal compliance, and component sourcing.
- Proficiency in circuit board CAD and a methodical approach to fault-finding and analysis.
- Strong knowledge of global compliance standards, particularly safety and EMC.
- Experience in fast-paced production environments.
Our pledge:
We strive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age, or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.
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