Rolls-Royce
Product Support Engineer - Rail
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Product Support Engineer – Rail Location – Mobile (Bristol focus)
Location: Bristol Work Arrangement: Full Time – Shifts (2 days, 2 nights, 4 days off) Reporting: Supervisor, Site Team Leader, or Team Leader (role-dependent)
About the Business
At Rolls-Royce, we have shaped the modern world through innovation and progress. Our centre of gravity is Rolls-Royce Power Systems, delivering world-class power solutions and comprehensive lifecycle support under the mtu brand. Specialising in gas and diesel engines alongside electrified hybrid systems, we address global challenges in energy and mobility, ensuring our customers, from marine to infrastructure sectors, receive reliable, advanced technology.
We thrive on inclusivity, valuing diversity as a catalyst for innovation. Our multi-year transformation aligns us as a high-performing, sustainable, and growth-oriented company.
The Role: Product Support Engineer
Responsibilities:
- Conduct routine maintenance and repairs on mtu rail products, adhering to approved manuals and contractual requirements while embracing digitalisation.
- Perform both preventive and corrective maintenance tasks in line with schedules, manuals, and operational instructions.
- Proactively engage in continuous improvement initiatives for maintenance procedures:
- Provide general suggestions for enhancement.
- Oversee planned maintenance activities in accordance with contract-specific guidelines.
- Attend and participate in customer meetings to obtain sign-off for maintenance work conducted on customer equipment.
- Diagnose and rectify complex faults using technical drawings and fault-finding guides.
- Complete, submit, and review all relevant documentation to accurately record company and customer activities.
- Actively participate in HSQE management processes (Health, Safety, Quality, and Environmental).
- Keep onsite facilities clean and well-maintained.
- Attend local and factory training courses to keep skills current.
- Operate in a 24/7 shift-based system, including potential callouts.
- Work as a mobile engineer (van provided) and cover shifts at other depots as needed.
- Accurately report parts used during servicing to ensure stock control and inventory accuracy for the company’s IT systems (e.g., GoCare, C4S, eWeb, GoManage, Go, Diasys, Outlook).
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Qualifications & Requirements
Essential:
- An engineering background.
- NVQ Level 3 (or equivalent) in Engineering.
- Self-motivated, with a strong emphasis on safety and methodical work practices.
- Proficient in Microsoft Office (Excel, Word, email).
- Ability to gather technical information quickly and remember details.
- On-the-job training provided for SAP and MTU Business Portal.
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Preferred:
- Proactive attitude with strong initiative.
- Strong organisational skills and flexibility in meeting challenges.
- Excellent ability to work collaboratively as part of a multi-disciplinary team.
Benefits of Joining Rolls-Royce
Support and Culture
- Opportunities to contribute to high-performance solutions in a stimulating work environment.
- At Rolls-Royce, we honour individuality—diverse experiences and backgrounds are actively encouraged.
- Individuals are welcomed into a caring, supportive culture where they feel valued for their uniqueness.
Role Commitment
- Permanent full-time contract.
- Join a world-class engineering team focused on innovation and continuous growth.
Next Steps
All applications are considered on their individual merit. If required, candidates in the UK may complete an online assessment (cognitive and behavioural testing). We’ll provide detailed instructions if relevant.
Failure to complete assessments does not disqualify you, as we review all dedicated applications.
For additional queries: Consult our FAQ section where available.
Your talent, passion, and uniqueness matter at Rolls-Royce. Explore our opportunities and thrive where progress is built together.
(Vacancies are updated in real time—this advertisement will be removed once the role is filled.)
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