Ransomes Jacobsen Ltd.
Product Support Manager
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Product Support Manager
Product Support Manager – Turf Equipment (Ransomes Jacobsen Ltd)
About Us
Textron Specialised Vehicles manufacture a range of specialist vehicles, including:
- Golf cars
- Utility and personal transportation vehicles
- Side-by-sides
- All-terrain vehicles
- Professional turf-care equipment
- Ground support equipment
At Ransomes Jacobsen Ltd, we enjoy over 100 years of heritage as global leaders in turf-care equipment, servicing the most prestigious golf courses and events—from championship rounds to the World Cup.
Our mission is simple: to be the premier supplier of high-quality, eco-conscious turf equipment, delivering superior performance for our customers. We believe our future success is built on our people— recognise that our workforce drives our business.
About the Role
We’re seeking a Product Support Manager to join our Ipswich, Suffolk manufacturing facility. In this role, you will:
- Support our UK dealer and distributor network with technical expertise
- Deliver product training and ensure high aftersales standards
- Work alongside internal teams to resolve issues, drive continuous improvement and elevate overall customer experience across our product range (Ransomes, Jacobsen, EZGO & Cushman).
Responsibilities
Key tasks include (but are not limited to):
- Developing & maintaining technical mastery of our turf equipment range and EZGO/Cushman products supplied through our Ipswich facility.
- Managing dealer/distributor/customer queries and complaints, ensuring thorough investigations and resourceful resolutions.
- Providing structured feedback to Engineering, Manufacturing & Quality teams on product performance to foster continuous improvement.
- Partnering with dealers/distributors to uphold aftersales standards, support process compliance, and onboard new partners.
- Conducting regular dealer reviews and surveys to evaluate performance and pinpoint growth opportunities.
- Delivering technical training to dealers, distributors, and customers (in-person or via remote sessions).
- Serving as the primary regional point of contact for service-related enquiries, with awareness of parts, training and warranty considerations.
- Collaborating with Regional Sales Managers to align with business objectives.
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About You
Successful applicants will bring a blend of technical expertise, problem-solving ability and customer focus. Experience and skills required:
- A degree-level qualification (or equivalent) in engineering/agriculture (or related fields), or equivalent industry experience.
- Minimum of 3 years’ specialist technical support experience, preferably within turf, agricultural, or construction equipment sectors.
- In-depth technical knowledge of mechanical/electrical/electronic systems and ability to:
- Troubleshoot complex issues and interpret technical documentation (schematics, parts diagrams).
- Proficient with business systems and digital tools.
- Strong communication skills (verbal/written), including delivering training and handling customerationships.
- Commercial awareness and analytical problem-solving as part of collaborative decision-making.
- Willingness to work independently while partnering effectively across diverse teams.
- Bonus: Additional European language skills would be advantageous (though not compulsory).
- Full UK driving licence (essential for UK/EU travel requirements).
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Why Us?
We foster a work-life balance with:
- 3 days off every other Friday.
- 30 days annual leave.
- Competitive salary (annual reviews).
- Enhanced company pension and £4x salary life assurance for key employees.
- Comprehensive Employee Assistance Programme (for staff and immediate family).
- Access to Textron University’s self-paced training platform.
- Eye care scheme, plus discounts on gyms, shopping and travel via Perks at Work.
- Winter flu vaccination voucher.
(Note: Employee benefits tailored to eligible, employed candidates.)
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