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Product Support Specialist
Product Support Specialist – Manual & Robotic
Location: Scotland Wide (travel across Scotland required)
Position Summary
To grow Stryker’s Joint Replacement business through Hip and Knee products, specifically by:
- Strengthening relationships with Orthopaedic Surgeons
- Providing technical support and fostering customer satisfaction
- Acting as a product support specialist for Manual & Robotic solutions, including the Mako robotic system
Key Responsibilities
Equips thriving healthcare organisations with knowledge and support to advance research, innovation and the effective utilisation of our technology.
Work Ethically & Professionally:
- Model Stryker Citizen values with excellence, respect, and integrity.
- Represent the company positively at all times.
Product Advocacy & Sales Support:
- Communicate the clinical and commercial benefits of hip and knee products.
- Build strong working relationships with surgeons and hospital staff.
- Use open questioning and troubleshooting opportunities to grow and protect the business.
- Collaborate with the sales team, Regional Sales Manager (RSM), and cross-functional departments to develop strategies for customer retention and expansion.
- Monitor market trends and challenges, identifying solutions in alignment with Stryker’s objectives.
Clinical & Technical Support – Mako Robotics:
- Provide front-line clinical and technical support across the surgical journey:
- Pre-operative: Prepare CT scans for Mako case planning, assist with implant positioning.
- Intra-operative: Guide surgeons and staff on robot set-up, operation, and breakdown.
- Post-operative: Troubleshoot technical issues and escalate as needed.
- Work with the Field Service team to resolve equipment issues efficiently.
- Develop broad technical and procedural expertise in both manual and robotic orthopaedic surgeries.
- Training Requirements:
- Complete Mako 101 & 201 and obtain certification for full robotic-assisted surgery applications.
- Achieve proficiency in Stryker Joint Replacement (JR) 101 & 201 training.
- Cover complex primary and revision hip & knee procedures.
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Sales & Commercial Awareness:
- Understand multiple stakeholders in the purchasing decision.
- Leverage relationships to identify growth opportunities.
- Meet revenue targets through proactive engagement with customers.
- Develop short- to medium-term strategies for market growth and secure Stryker’s position.
Teamwork & Admin:
- Lead planning and prioritisation of daily, weekly, and monthly activities with input from mentors.
- Leverage IT-based CRM tools effectively to track customer interactions.
- Purposely contribute to internal meetings to support growth and development.
Key Skill Requirements
Core Abilities & Attitude:
- Exceptional communication (spoken and written English).
- Persuasive, assertive with confidence despite differing opinions.
- Highly organised & self-motivated, capable of working autonomously when required.
- Analytical, adaptable, and technically curious with a learning mindset.
- Team player with collaborative strengths across colleague networks.
- Insightful commercial awareness with a focus on achieving results.
- Positive approach with an enthusiastic “can-do” risk-taking mentality.
- Enthusiasm and ability to engage stakeholders at an equal, professional footing.
- Self-reliance with a strong desire to grow and achieve.
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Technical & Professional Skills:
- Business acumen with evidence of sales or medical sales experience.
- Valid full driving license with willingness to travel as part of the role.
- OR Experience (highly desirable).
- Solid grasp of medical surgeon dynamics, particularly Physiotherapy/Orthopaedics-Manual/Wound-healing (MSK) pathologies.
- Proficiency in medical terminology and an ability to quickly assimilate new procedural and technological skills.
Qualifications & Experience
- Degree level education is advantageous, especially in medical, engineering, physiotherapy or related domains.
- Preferable: Prior work-and-shadowing experiences within a healthcare, medical technology, or sales setting.
- Skills in Stryker’s software or robotic systems are desirable but not mandatory.
About Stryker
“We strive to make healthcare better for all.* At the heart of Stryker, our purpose is to help heal the sick, care for the injured, advance those nearing the end of life, and bring families together through shared joy.
Our}}= our 42,000 employees globally across MedSurg, Neurotechnology, Orthopaedics and Spine. Our mission Bridges Invested In excellence Let your goals lead the brIn the future@dbates speak what is true: our purpose, our actions and our choices are focused on continual evolution and creative challenge in pursuit of delivering simple, sustainable healthcare solutions proven to improve lives. We deliver those outcomes together with our customers and stakeholders: part of the rich fabric that makes us a purpose-driven company.
“Give people who deliver safe and robust solutions, that is health”
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