River Island
Product Team Leader
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Product Team Leader
Department: Store Management Location: Leeds Trinity Compensation: £27,520 (Full Time)
Description
We're seeking an energetic and inspiring Product Team Leader to join our team. In this role, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and foster a positive work environment. With expertise in product handling, you'll continuously refine the customer experience through exceptional visual execution and outstanding service. Supporting the Product and Commercial Manager, you’ll develop the team, uphold operational standards, and drive outstanding sales, KPIs, and high-performing teams.
For a detailed overview, refer to the job description at the bottom of this advert.
About the Role
What You’ll Be Doing
- Deliver impressive product placement and wearable outfit curation
- Maintain strong visual standards while prioritising the customer journey
- Duty-manage all aspects of store operations, covering service, people, and operations
- Collaborate with the Commercial/Product Manager to enhance the team’s performance by centring the customer experience
- Utilise commercial tools to drive operational effectiveness
- Take accountability for key store KPIs, including:
- Sales
- Stock loss
- Payroll
- Conversion rates
- Customer feedback (Voice of Customer)
- RFID compliance
- Ensure health & safety standards are met
- Foster store team growth, creating a high-performing, motivated, and engaged workforce
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Ideal Candidate
You’ll thrive if:
- You have retail experience, preferably in a supervisor or manager role
- You’re passionate about fashion and stay updated on trends
- Strong communication and interpersonal skills are key
- You excel at motivating and inspiring teams
- You’re proactive, adaptable, and thrive in fast-paced environments
- You love our products as much as we do—driving the best customer journey is your goal
Key Considerations
This role demands:
- High-energy adaptability—priorities shift quickly based on trends and demand
- Data-driven decision-making—analysis of customer feedback and sales performance
- Emotional intelligence—managing diverse staff effectively
- Hands-on execution—direct involvement in product movement, floor resets, and merchandising
- Weekend/holiday work—critical during sales events, launches, or promotions
- Strong time management—balancing multiple responsibilities and meeting deadlines
Why This Role Is Perfect for You
You’ll join a much-loved brand with a vibrant future. Our team, known as Islanders, values collaboration and pride in contributions. Here, careers progress across Retail and Head Office opportunities:
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Benefits
- 💰 50% staff discount + uniform allowance—treat yourself to our latest products!
- 🛒 Retail Trust benefits, including:
- Financial advice
- Wellbeing support
- Exclusive discounts on daily purchases
- Kindness Cupboards – store-stocked essentials for employees in need
- 👨👩👧👦 Family-friendly policies, including:
- Maternity, paternity, adoption, and fertility support
- 🤎 Give as You Earn scheme, an annual Giver Island Day, and matched funding
- 🎓 Progression focus, with upskilling opportunities through training and qualifications
- Generous bonus scheme & private pension plan
- 😎 28 days' (UK) / 30 days' (ROI) paid holiday (including Bank Holidays) + opportunity to buy additional leave
Safeguarding & Inclusion
River Island is committed to:
- Safeguarding all employees under:
- The Prevent Duty (countering extremism)
- Promoting British Values, including:
- Democracy
- Rule of law
- Individual liberty
- Mutual respect and tolerance Our community promotes equality of opportunity, welcoming applications from all backgrounds. We endeavour to support flexible working requests, where feasible.
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