Production Engineer

hackajob is collaborating with HSBC to connect them with exceptional professionals for this role.

In This Role You Will

• Provide 24/7 on-call production support for cloud-native AI platform services, including model inference service, data pipeline, AI middleware and backend system troubleshooting
• Monitor production environment health metrics, system logs, error alerts and performance anomalies; rapidly diagnose, triage and resolve production incidents and outages.
• Handle critical service issues during UK and US working hours, conduct root cause analysis (RCA), prepare incident reports, and implement permanent fixes to avoid recurrence.
• Take the DevOps lead to ensure reliability, performance, and compliance through monitoring, load/performance testing, optimisation, and incident response to maintain low latency, high throughput, and stable operations (including onsite/offsite production support).
• Manage CI/CD pipeline configuration, optimization and daily operation for AI platform projects, ensure efficient and reliable automated build, test and deployment.
• Optimize deployment workflow to reduce release failure rate and improve delivery efficiency for cross-border teams.
• Establish and iterate standardized engineering operation specifications, production operation manuals, and on-call response SOPs for the AI platform.
• Promote engineering best practices including log standardization, alert optimization, monitoring coverage enhancement, and fault tolerance improvement.