ELIS
Production Leader

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Production Manager - Hospitality Processing Centres
Location: Fakenham Type: Full-time Permanent
About Elis
Are you a hands-on leader passionate about delivering exceptional service and operational excellence in the hospitality sector?
Join Elis UK, the nation’s leading hospitality laundry and linen specialist, supporting hotels, restaurants, and leisure venues nationwide.
In this role, you will work closely with the Production Manager, and other internal teams, to continuously improve site effectiveness, optimise production facility utilisation, develop people, and foster a lean culture.
Elis is an international, multi-service provider delivering textile, hygiene, and facility services across 28 countries. With 50,000+ employees, we provide sustainable services to key sectors, including hospitality, healthcare, industrial, and commercial.
Your Mission
- Lead daily operations at Elis' hospitality processing centres, ensuring timely delivery of linens, towels, and uniforms.
- Manage the production team to meet stringent KPIs, quality metrics, and customer satisfaction targets (under 3% rejects; >98% OTIF).
- Collaborate with local account managers to ensure high-reliability service delivery.
- Drive continuous improvement initiatives using LEAN/Six Sigma methodologies, as well as RFID or online stock management tools, to enhance efficiency and hygiene standards.
- Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment.
- Adapt and scale resources dynamically to manage urgent demands, including hotels, restaurants, national campaigns, or seasonal surges.
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What Makes a Strong Candidate?
To thrive in this role, we’re looking for:
- Proven production/operational leadership experience, particularly in textile, hospitality, or logistics sectors.
- Familiarity with LEAN, Six Sigma, or continuous improvement frameworks.
- A strong communicator and decision-maker, with the ability to coach and develop high-performing teams.
- An IOSH qualification, solid literacy and numeracy skills, and a keen eye for detail and hygiene standards.
- Agility and responsiveness, with a go-getter mindset suited to fast-paced operational demands.
- Degree-educated (or equivalent experience) in relevant fields, with prior experience in performance management and operational KPIs.


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What’s in It for You?
- 33 days annual leave
- Company pension
- Employee Assistance Programme
- On-site parking
- Private medical insurance
- Life assurance
- A purpose-led career in a sustainability-focused, customer-driven organisation
- Opportunity to work with leading hospitality brands
- National growth opportunities and potential to lead change
- Competitive salary: £33,000–£35,000 including team leadership responsibilities and personal development support
Interested? Apply online. For further details, contact: Katy Everitt, HR & Resourcing Manager - ICS Email: katy.everitt@elis.com
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