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Kendal
Full-time
Permanent
About a Career With Elis
Are you a hands-on leader, passionate about delivering exceptional service and operational excellence in the hospitality sector?
Join Elis UK, the nation’s leading hospitality laundry and linen specialist, supporting hotels, restaurants, and leisure venues across the country.
You will work closely with the Operations Manager, and other internal teams, continuously improving the site overall effectiveness, ensuring utilisation of production facilities, people development/engagement and a lean culture.
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
This role is based at our Kendal site and the shift pattern is Monday - Friday 2.30pm - 11.00pm
Your Mission at Elis
- Lead daily operations within Elis’ hospitality processing centres, ensuring timely delivery of linens, towels, and uniforms.
- Manage the production team to meet stringent KPIs, quality metrics, and customer satisfaction targets (under 3% rejects; >98% OTIF).
- Collaborate closely with dedicated local account managers supporting Sky-high service reliability.
- Drive continuous improvement initiatives, leveraging LEAN/Six Sigma methodologies plus RFID or online stock management tools to boost efficiency and hygiene levels.
- Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment.
- Adapt and scale resources to accommodate urgent demands from hotel and restaurant clients, supporting national campaigns or seasonal surges.
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What will make you stand out?
- Proven production/operational leadership experience—ideally in textile, hospitality, or logistics sectors.
- Familiarity with LEAN, Six Sigma, or continuous improvement frameworks.
- Strong communicator and decision-maker, able to coach and develop high-value teams.
- IOSH-qualified with solid literacy/numeracy skills, and a sharp eye for detail and hygiene standards.
- Agile and responsive—a go-getter who thrives amid fast-moving operational demands.
- Preferably degree-educated (or equivalent operational experience), with prior work in performance management and operational KPIs.
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What's on offer?
- 33 Days Holiday
- Company Pension
- Employee Assistance Programme
- On-site Parking
- Private Medical
- Life Assurance
- Purpose-led career in a sustainability-focused, customer-driven organisation
- Work with leading hospitality brands.
- Be part of a national success story with room to grow and lead change
- Competitive package including salary up to £37,000, team leadership responsibility and development opportunities
Interested?
Then apply online! Your contact person:
Helena Fearnley-Brown
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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