The Vella Group Repair Centres
Production Manager
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Production Manager
Preston
About The Vella Group
£40 - 45, 000 plus car/allowance plus benefits
The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.
About The Role
We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.
Key Responsibilities
Site Operations Management
- Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
- Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
- Implement and optimise workflows to minimise delays and maximise operational efficiency.
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Team Leadership & Development
- Lead, motivate, and develop a team of technicians and apprentices.
- Conduct regular team meetings to communicate goals, updates, and expectations.
- Identify training needs and coordinate development programs to enhance skills and performance.
- Manage staff performance, including appraisals, performance improvement, and recognition of achievements.
Customer Service
- Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
- Maintain clear communication with customers regarding repair progress and timelines.
Financial Management
- Monitor budgets, control costs, and work to achieve financial targets for the site.
Health, Safety & Compliance
- Ensure all operations comply with health and safety regulations.
- Conduct regular inspections and risk assessments to maintain a safe working environment.
- Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.
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Performance Reporting & Process Improvement
- Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
- Analyse operational performance to identify opportunities for improvement.
- Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.
Additional Information
- Flexibility in working hours may be required depending on workload.
- Additional duties or assignments may be requested at your primary location or other company sites.
Benefits For a Production Manager
- 33 days holiday including bank holidays.
- Internal and external training.
- Pension scheme and death in service insurance.
- Enhanced maternity and paternity pay.
- Perkbox - Access to hundreds of exclusive discounts and rewards.
- MediCash - Free healthcare scheme.
- Uniform for your role.
Hour Of Work
- 9 hour shift
- Monday - Friday
Licence/Certification
- Driving Licence (required)
Work Location
- In person in Preston
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