HSBC Global Services Limited
Production Support Engineer (Fixed Income)
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Production Support Engineer (Fixed Income)
Production Support Engineer (Fixed Income)
Join HSBC and fulfil your potential in a role that will help you stand out—whether you seek a career path to the top or an exciting new direction. HSBC offers support, opportunities, and rewards to take your career further.
About HSBC
We’re one of the world’s largest banking and financial services organisations, operating in over 50 countries and territories. Our mission is to enable businesses to thrive, economies to prosper, and people to realise their ambitions by being where the growth is.
We’re seeking an experienced professional to join our eRisk IT team in the role of Production Support Engineer (Fixed Income). This team supports and develops systems and processes for HSBC’s Global Banking and Markets, specialising in FX and Fixed Income.
Our global team is based in Asia, London, New York, and Canada.
The Role
You’ll oversee production management and business-facing technical support for HSBC’s in-house Fixed Income eTrading platforms, primarily supporting the New York trading day. In partnership with teams across Trading, Sales, Quants, and Middle Office/Operations, your responsibilities include:
- Ensuring platform stability, performance, and controlled change delivery across electronic execution workflows.
- Assisting with weekend and holiday support (on a rota basis).
Key Responsibilities
- Leadership and stakeholder management: Own incident handling, prioritisation, and communication for rates and credit eTrading services, especially during the New York trading day.
- Platform health and monitoring: Improve availability, latency, and throughput; proactively identify risks and drive remediation efforts.
- Workflow support: Oversee electronic execution workflows (RFQ, streaming, order routing, connectivity, session management, and venue-specific logic).
- T وبدأتkräastening: Troubleshoot and resolve issues related to pricing/quoting services, market data, order management, trade capture, and integrations; coordinate cross-team resolution.
- Collaboration with engineering: Partner with Quants and engineering teams on pricing/curve-related challenges, releases, and production fixes; ensure compliance with testing and deployment standards.
- Change and release management: Oversee controlled deployments, fall-back readiness, and transitions across regions.
- Problem-solving and improvement: Conduct root cause analysis (RCA), post-incident reviews, and propose permanent fixes, automation, or monitoring improvements.
- Middle Office/Operations support: Troubleshoot trade lifecycle exceptions (e.g., allocations, confirmations, settlement breaks) where technology is a factor.
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Requirements
The ideal candidate will have:
- Experience in FX or Fixed Income low-latency/electronic trading systems.
- Demonstrated capability in support/development for a trading desk, preferably within a tier 1 investment bank or hedge fund.
- Strong knowledge of:
- System engineering concepts (UNIX/LINUX, networking).
- Supporting query languages: KDB/Q/SQL, as well as expertise in at least one programming language (e.g., Java, C++, or Python).
- Production management frameworks (aligned with ITIL).
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Benefits
At HSBC, you’ll enjoy a competitive pay and benefits package, including:
- Tailored professional development opportunities for career growth.
- Private healthcare for all UK-based employees.
- Enhanced maternity and adoption leave with robust support during return-to-work.
- A contributory pension scheme with a generous employer contribution.
Committing to Inclusion and Diversity
At HSBC, we champion diverse and inclusive workplaces, where everyone can thrive—regardless of gender, ethnicity, disability, religion, sexual orientation, socio-economic background, or age. As a Disability Confident Leader, HSBC is committed to removing barriers, offering interviews to candidates meeting role requirements who are neurodivergent, have long-term conditions, or disabilities.
If you require reasonable accommodations or adjustments during the recruiting process, reach out to our Recruitment Helpdesk at hsbc.recruitment@hsbc.com.
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